Cisco Technical Success Manager – Cisco, Cisco360 – Hybrid
£40,000 - £50,000 plus £5K bonus. This role requires a skilled partner of Cisco technology, working within a hybrid model that includes 2 days a week in the office in Leeds, Birmingham, Manchester, or Buckinghamshire, and travel to client sites and Cisco’s head office.
As a Cisco Technical (non‑hands‑on) Customer Success Manager, you will guide customers on their adoption strategy and consumption, helping them to better understand their Cisco landscape and improve utilisation of Cisco products and services. A strong understanding of the Cisco360 Partner Program and full working knowledge of Cisco products, their usage and best adoption practices are essential. You should expect to hold technical conversations with customers, providing advice or enlisting further technical resources when required.
Key Skills
- Strong understanding of Cisco products and solutions to enable support of customers’ adoption of products and services
- Great knowledge of Cisco360
- Highly self‑motivated and goal‑oriented
- Confidence to work in a customer‑facing capacity
- Strong organisational skills
- Willingness to travel
Duties and Responsibilities
- Customer relationship management / rapport building
- Become a trusted advisor to customers and the glue between customers and internal teams
- Strong understanding of Cisco technologies and the elements of an End‑to‑End service
- Engage with customers, educating them on technology, best practices and advising on new areas where value can be added
- Experience in senior‑level IT management and leadership within a Cisco environment
- Inspire, lead and give guidance to technical and non‑technical teams in IT operational environments
- Strong customer‑facing experience
- Pipeline management – tracking customer projects, progress reports, and feedback
- Identify and pass on expansion opportunities to specialists and account managers
- Participate in shared inbox activities and other shared team initiatives
