6 month contract role with a Local Authority
Job Summary:
• Facilities Team Leader required for an interim 6-month assignment with Shropshire Council within the Property Services Group (Property & Development), Enabling Services Directorate. Reporting to the Facilities and Maintenance Manager, the postholder will lead and coordinate the delivery of high-quality Soft Facilities Management (FM) services across multiple Council premises.
• The role combines strategic oversight and operational management, ensuring buildings are safe, clean, secure and compliant with statutory and health & safety requirements, while delivering excellent customer experience and value for money.
Key Duties/Accountabilities (Sample):
• Lead the day-to-day delivery of Soft FM services including cleaning, caretaking, security, reception support, waste and hygiene services.
• Manage multiple FM-managed premises, ensuring legal compliance and high presentation standards.
• Supervise and performance-manage Facilities staff, including appraisals, training and workforce planning.
• Oversee Soft FM contracts, ensuring service quality and value for money.
• Manage the Facilities Team budget in line with Council financial controls.
• Undertake inspections, audits and service reviews, implementing improvement actions where required.
• Act as escalation point for service complaints, MP enquiries, Information Governance requests and customer issues.
• Coordinate security arrangements including alarms, access control, key holding and out-of-hours procedures.
• Ensure statutory compliance in partnership with compliance and maintenance teams.
• Support procurement and contract review processes, contributing to specifications and evaluations.
• Prepare management reports and performance data for senior management.
• Lead operational response to emergencies, service disruptions and adverse weather events.
• Support implementation of the Council's FM strategy to enhance productivity and staff wellbeing.
Skills/Experience:
• Significant experience in Facilities Management, ideally within a local authority or public sector environment.
• Experience managing multiple buildings/sites.
• Proven leadership and supervisory experience.
• Experience managing Soft FM contracts and service providers.
• Strong understanding of health & safety legislation and statutory compliance requirements.
• Budget management and financial oversight experience.
• Experience handling complaints and stakeholder enquiries.
• Ability to monitor performance and drive continuous improvement.
• Experience contributing to procurement and contract management processes.
• Strong organisational skills and ability to manage competing priorities.
• Excellent communication and stakeholder management skills.
• IT literate with experience producing reports and management information.
• Full UK driving licence and access to a vehicle (business use insurance required).
Additional Information:
• Full UK driving licence and access to a vehicle (business use insurance required).
• Client: Shropshire Council.
• Location: Guildhall, Shrewsbury (primarily site-based with occasional home working).
• Duration: 6 months initially.
• Hours: 37 per week (standard 9–5; flexibility required including occasional evenings/weekends).