Complaints Administrator
OCOCOMAD_1767623387 Posted: 05/01/2026
Complaints Administrator
42.5 hours per week
£30K per annum
Based out of Whitechapel and Bromley
£30,000 per annum
Based out of Whitechapel 3 days per week & Bromley up to two days per week when required
Key Responsibilities
1. Support the PPM Supervisor by raising PPM tasks & follow on works while updating work notes accordingly.
2. Handle all paperwork from engineers which may need scanning or laminating for physical logs. This includes health and safety tick sheets or certificates.
3. Transfer and maintain accurate information across relevant client and company systems.
4. Handle complaints, ensuring all associated tasks are carried out (logging, drafting responses, updating systems, correspondence, liaising with team to book complaints work in, speak with residents/clients, escalation where needed).
5. Issue and coordinate letter drops for planned works or shutdowns including missed appointment vouchers.
6. Provide professional communication with clients, tenants, and engineers, ensuring clear updates and resolutions.
7. Provide additional administrative support to the contract team as required.
Key skills and experience required
8. Experience in an administrative role
9. Strong organizational skills with the ability to manage multiple tasks and deadlines
10. Proficiency in Microsoft (Excel, Word, Outlook)
11. Excellent communication skills, both written and verbal
12. High attention to detail and accuracy in all administrative processes
13. Proactive and solution focused with a positive attitude
14. Strong problem-solving skills and ability to work under pressure
15. Excellent time management and prioritization skills