About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency, and maximize self-service availability for financial institutions and retailers across the globe.
The position supports planning, implementing, and managing the operating systems for all Device Manager environments, with emphasis on ensuring ATM fault dispatching profiles and related actions are accurate. These services will migrate onto the Vision solution in 2025.
Resourcefulness is essential in this role. The ability to diagnose and resolve problems quickly, communicate effectively with interdisciplinary teams and users, and ensure smooth operation of our Device Manager/Vision solution are key responsibilities.
Location
Dundee
Salary
£30,000-£35,000 (DOE) + benefits
Primary Duties And Responsibilities
1. Proactively maintain and monitor Device Manager and Vision services, performing quality assurance for North America, Canada, and Europe, with emphasis on SQL services.
2. Resolve 'Service Now' requests related to issues and changes, including client and ATM updates, report creation, and maintenance linked to the Device Manager/Vision service and ATM estate.
3. Create and run data analysis and extracts as needed by operational and business teams.
4. Perform workflow changes and build within Vision to ensure dispatching accuracy and incorporate new/changed fault codes.
5. Create and maintain new Splunk dashboards by extracting/inputting information from databases.
6. Maintain systems administration of Device Manager and Vision applications under the direction of the IT manager.
7. Identify opportunities and implement system monitoring, corrective actions, system refreshes, hardware replacements, software upgrades, and application modifications.
8. Troubleshoot network, infrastructure, or application issues, identify root causes, establish return to service, and develop mitigation strategies.
9. Manage escalations, initiate bridge calls, and collaborate with specialist teams to resolve problems; support root cause analysis.
10. Proactively seek and implement process improvements, document technical diagrams and procedures.
11. Interact with IT staff or vendors for testing, support, and troubleshooting with minimal supervision.
12. Monitor virtual server performance and capacity to ensure optimal performance.
13. Participate in on-call support for after-hours emergencies.
14. Complete projects on time and produce necessary documentation.
15. Support miscellaneous Device Manager communications tasks as needed.
Education And/Or Experience
1. Bachelor’s degree in a related field preferred or equivalent work experience.
2. At least 2 years’ experience with MS SQL Server, SSRS report creation, data mining, and statistics fundamentals.
3. Minimum 2 years supporting Microsoft Windows environments.
4. At least 2 years’ experience in Information Technology.
As an NCR Atleos employee, you will have access to core benefits, with options to select additional discounted voluntary benefits to suit your lifestyle and family needs, including a pension plan, health and dental insurance, life and income protection, and various discounts and programs.
Employment offers are conditional upon passing screening criteria applicable to the role.
EEO Statement
NCR Atleos is an equal-opportunity employer. We hire, train, promote, and pay based on qualifications, ability, and performance, regardless of race, color, creed, religion, national origin, citizenship, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, disability, genetic information, medical condition, military or veteran status, or any other protected factor.
Statement to Third Party Agencies
We only accept resumes from agencies on our preferred supplier list. Do not forward resumes to our applicant tracking system, employees, or facilities. We are not responsible for fees related to unsolicited resumes.
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