Job Title
Head of Commercial Performance, BCB – Lloyds Banking Group
Working Hours & Pattern
HOURS: Full‑Time
WORKING PATTERN: Hybrid – at least two days per week (40%) at an office site.
About This Opportunity
We're looking for a Head of Commercial Performance to lead strategy and drive excellence across Business & Commercial Banking (BCB). The role builds and continually improves the performance framework that enables outstanding sales performance and success across SME, Mid Corporate (MC) and Business Banking (BB) segments.
The work aligns BCB scorecards, board‑level metrics, Group Finance priorities and Executive Leadership goals, connecting day‑to‑day activity with long‑term ambition.
As a Senior Leader, you will lead a team of around 80 colleagues within Commercial Performance & Enablement (CP&E), shaping how BCB defines, delivers and communicates its performance story.
You will own the core lead indicators that guide the BCB operating plan and trading performance, providing a complete, end‑to‑end view that empowers confident decision‑making. Acting as a key link between front‑line sales, product, channel and Finance teams, you will champion growth, operational effectiveness and data‑driven insight.
You will also lead the development of future‑ready data capabilities, using innovative technologies such as Generative Business Intelligence (Gen BI) to deliver intuitive, accessible insights that strengthen strategic decisions. By combining strategic leadership with advanced data capabilities, you will play a pivotal role in shaping the future of BCB performance.
Key Accountabilities
* Design and maintain the performance system for SME, MC and BB segments.
* Align scorecards and metrics with organisational priorities.
* Lead data and insight frameworks using tools and emerging tech including automation.
* Own executive reporting, dashboards and management information.
* Monitor performance trends and lead interventions.
* Drive collaboration across Coverage, Finance, Product and Operations.
* Champion process improvement and contribute to strategic programmes.
* Lead the Performance Support Team for SME Coverage and onboarding projects.
What You’ll Need
* Commercial Awareness & Critical Thinking – Connect performance insights to customer growth, productivity and cost optimisation.
* Insight‑Led Decision‑Making – Skilled in using data to shape decisions, asking the right questions to help leaders understand performance drivers.
* Data & Analytical Approach – Understand the journey from source data to visualisation and insight.
* Tech‑savvy – Confident with Power BI, Excel and automation tools (Gen‑BI).
* Inclusive Leadership – Build high‑performing, diverse teams and develop talent.
* Risk Ownership & Governance – Strong ownership of risk and controls, ensuring reporting accuracy and compliance.
* Exceptional Communication Skills – Simplify complexity for different audiences.
* Attention to Detail – Deliver high‑quality accurate outputs for executive review.
* Collaborative Partner – Skilled at building relationships across various business units and teams across the Group.
* Process Improvement Expertise – Use digital tools for process mapping and transformation to enhance efficiency and customer experience.
About Working For Us
Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities. We are committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package and a dedicated Working with Cancer Initiative.
We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neurodivergent condition through the Disability Confident Scheme.
Benefits
* Generous pension contribution of up to 15%.
* Annual performance‑related bonus.
* Share schemes including free shares.
* Benefits you can adapt to your lifestyle, such as discounted shopping.
* 30 days’ holiday, with bank holidays on top.
* Range of wellbeing initiatives and generous parental leave policies.
Seniority Level
Director
Employment Type
Full‑time
Job Function & Industries
Management, Sales, and Strategy/Planning – Banking, Financial Services and Investment Banking
#J-18808-Ljbffr