Intervention Officer Location: Bolton Salary: £32,767 - £36,197 (Grade 4) Contract Type: Fixed Term Contract (5 months) Benefits: Generous annual leave, birthday day off and much more Join our team as an Intervention Officer Were looking for someone who is compassionate, organised and committed to helping families who are experiencing challenging or complex situations. In this role, youll support families who may be at risk of homelessness by offering practical guidance, structured interventions and consistent, person - centred support. Youll work directly with families to understand their needs, build clear support plans and coordinate with partner organisations to make sure help is timely and effective. If you enjoy supporting people, building positive relationships and making a real impact in your community, wed be happy to hear from you. Key Responsibilities Carry out structured assessments to understand each familys individual needs and risks. Create and deliver clear, achievable support plans that help families stay safe and secure. Maintain regular contact with families and identify issues early, offering practical solutions or referrals where needed. Work alongside partner agencies and attend multi - agency meetings to ensure support is coordinated and consistent. Keep accurate and up - to - date records of contact, actions and outcomes. Identify and report safeguarding concerns or tenancy - related issues so the right action can be taken quickly. Support families experiencing challenges such as anti - social behaviour, domestic abuse, mental health issues, substance misuse or debt. Promote equality, diversity and inclusion in all aspects of your work. Follow health and safety procedures and report any concerns to support a safe working environment. What youll need to succeed Experience working with families or individuals with complex needs. Confidence in assessing risk and developing clear, effective support plans. Strong communication skills, with the ability to listen sensitively and communicate clearly. The ability to stay organised, prioritise tasks and manage a busy caseload. A practical, solution - focused approach to challenges. Confidence using digital tools such as phones, laptops, tablets and online systems. An understanding of safeguarding responsibilities and when to escalate concerns. A commitment to equality, diversity and inclusion. A full, valid driving licence and access to a vehicle for work purposes. A positive approach aligned to our values: Good intentions, Good communication, Good listeners and Good together. What we offer Hybrid working & flexibility supporting work-life balance Generous annual leave starting at 27 days, rising to 32 days after 5 years Birthday day off take your birthday as paid leave Buy or sell annual leave flexible options to suit your lifestyle Local bank holiday extra day off around New Year Enhanced maternity, paternity & adoption pay Free on-site parking at key office locations Employee Assistance Programme emotional wellbeing support for you and your family Cycle to Work & Car Leasing Schemes save on tax and NI Pension schemes with life insurance cover Perkbox - an employee engagement platform with perks, benefits, rewards, wellbeing resources, discounts, freebies and more Healthcare cash plan claim back costs for dental, optical, physio & more Lifestyle discounts cashback and savings at major retailers Learning & development opportunities grow your career Volunteer days up to 5 paid days to give back