This range is provided by Jacobson Garner. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Jacobson Garner
Founder, Jacobson Garner | Financial Services Headhunter | Corporate Governance - jonathan.longridge@jacobsongarner.com
Complaints Handler – Global FinTech - Multiple Hires
Location: London (5 days in-office)
Are you a confident and experienced complaints specialist looking to make an impact at one of the world’s fastest-growing FinTechs? We’re hiring multipleComplaints Handlersto join a high-performing team at the heart of our client’s global operations in London.
This is a fantastic opportunity to join a modern, mission-driven financial services firm that is reshaping the way people manage and access money. With a strong culture of customer-centricity and innovation, this company is seeking passionate professionals who take pride in delivering fair, timely, and high-quality complaint resolutions.
As a Complaints Handler, you will investigate complex customer issues across a range of regulated financial products and services, assess the facts in line with FCA DISP and Consumer Duty, and ensure regulatory compliance while delivering a positive customer experience. You’ll be expected to communicate clearly and empathetically with customers and internal stakeholders, and support continuous improvement by identifying trends and root causes.
This is a 5-day in-office role, based at the firm’s flagship London headquarters, offering close collaboration with operational teams, legal, compliance, and leadership.
What We’re Looking For:
* 2–4 years' experience in regulated complaints handling (FCA, DISP, Consumer Duty)
* Strong written and verbal communication skills
* Ability to work independently and manage a busy caseload
* Customer-first mindset with high attention to detail
* Exposure to FinTech, digital banking, payments, or e-money is desirable
What’s on Offer:
* Competitive salary (c£50,000)
* Performance bonus
* Equity participation
* High-growth environment with career development opportunities
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Finance
* Industries
Staffing and Recruiting and Financial Services
Referrals increase your chances of interviewing at Jacobson Garner by 2x
Sign in to set job alerts for “Complaints Handler” roles.
Telephone Customer Service - Mercedes-Benz of Dartford
Dartford, England, United Kingdom 3 weeks ago
Romford, England, United Kingdom 2 weeks ago
Customer Experience Associate - Remote (UK)
London, England, United Kingdom 1 week ago
London Area, United Kingdom £24,000.00-£26,000.00 1 month ago
London, England, United Kingdom 1 week ago
Royal Tunbridge Wells, England, United Kingdom 1 month ago
London, England, United Kingdom 6 days ago
London, England, United Kingdom 1 month ago
Customer Service Apprenticeship - London
Hounslow, England, United Kingdom 1 week ago
Enfield, England, United Kingdom 1 week ago
London, England, United Kingdom £35,000.00-£45,000.00 1 month ago
City Of London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 2 weeks ago
Guest Experience Expert - London Marriott Hotel Regents Park
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 4 days ago
Feltham, England, United Kingdom 2 weeks ago
London, England, United Kingdom 4 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 4 days ago
Guest Experience Expert - London Marriott Hotel County Hall
London, England, United Kingdom 4 days ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr