Overview
An exciting opportunity has arisen for an enthusiastic and motivated individual to join the Intermediate Care Services and Specialist Medicine team in Wrexham Maelor Hospital, as Administration Manager. The post holder will undertake a key role in both the management of designated specialities, as well as the operational day to day management of all administration processes that support the patient\'s pathway. You will need to have an experienced administrative background, be capable of working under pressure, have an attention to detail, and be confident in problem solving.
Responsibilities
* The Administration Manager will be responsible for the provision of operational and day to day management of clerical and administration services within the Area Acute Specialities division in the East area. The post holder will be required to assist the Assistant Operations Manager, Site Speciality Manager, Clinical Leads and Service Managers with the provision of a broad range of corporate support to the teams.
* Support in the achievement of key operational and strategic objectives for the Division, contributing to the production of business cases and operational plans.
* As part of the Divisional Management Team, provide support to achieving standards laid out by the Welsh Government and play a key role in ensuring waiting time targets are met.
* Monitor waiting times, capacity and demand, identify problem areas and work with the Operational Management Team to resolve issues and ensure a coordinated approach to service delivery.
* Ensure routine and ad-hoc information is provided to support the monitoring and achievement of performance related targets.
* Other duties as required to support the division and its services.
Additional Information
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
This post is fixed term for 6 months to meet the needs of the service.
Working for the Organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and \u2018Proud to Lead\u2019 competence framework.
We are committed to promoting equality and diversity and welcome applicants under the \u2018Disability Confident Employer\u2019 scheme.
Please check your email account regularly. Successful applicants will receive recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh; Welsh applications will not be treated less favourably than English.
Person Specification
Qualifications And/or Knowledge
Essential criteria
* Good standard of general / higher education (Certificate Level)
* Evidence of continuous / ongoing learning
* Degree level (Management) or equivalent experience
Desirable criteria
* Professional Management Qualification
Experience
Essential criteria
* Sound knowledge of IT systems/ wPAS
* Knowledge of waiting list management
* Previous experience in producing written reports
* Experience of handling complex/sensitive complaint or situations/issues
* Able to communicate with all levels of staff representatives and managers in a clear and confident manner
Desirable criteria
* Previous NHS experience
* Experience of project work
* Management of databases
Other
Essential criteria
* Ability to work on own initiative but also as part of a team
* Ability to work in a busy environment and cope under pressure
* Positive and enthusiastic attitude
* Ability to travel within geographical area
* Able to work hours flexibly
Desirable criteria
* Desire to pursue a progressive management career in the NHS
* Welsh Speaker
Aptitude And Abilities
Essential criteria
* Evidence of potential for effective leadership including ability to: introduce new and innovative work practices, initiate change, motivate staff, delegate, prioritise tasks, manage difficult personalities
* Excellent communication and written skills, problem solving, time management, counselling/supervision, organisational skills, ability to work to tight deadlines, and knowledge of patient confidentiality
* Ability to demonstrate the personal qualities and professional competencies required of all managers and leaders in line with local competence frameworks
* Tact and diplomacy when working with others
Seniority level: Mid-Senior level
Employment type: Full-time
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