Job overview
This is an exciting opportunity to join the Single Point of Access Service which is the front door to mental health service in the London Borough of Lambeth.
This is a fast-paced service with a dynamic team committed to delivering high-quality mental health support. Your role will involve being responsible for the day-to-day administration within the Lambeth SPA, which involves recording, maintaining & updating the accuracy of clinical activity and patient information pertaining to the service.
We look forward to receiving your application.
Main duties of the job
Responsible for the day-to-day administration within the Lambeth Single Point of Access.
Deal sensitively with patients, patient's relatives and clinical staff and ensure
that urgent matters are drawn to the attention of relevant staff quickly and accurately.
Responsible for the recording, maintaining, updating and accuracy of clinical activity and patient information pertaining to the service. Ensure activity on the ePJS is accurate.
To process referrals accurately for the team.
To pull data accurate date from epjs and Deming as required for the team.
To takes minutes as required at various meetings and attend Teams morning handover meetings as required.
Working for our organisation
We are a part of the Lambeth Living Well Network (LWN) Alliance that brings together Certitude, Lambeth Clinical Commissioning Group, Lambeth Council, South London & Maudsley NHS Foundation Trust and Thames Reach organisations to deliver an innovative way of providing mental health support for those who need it in the Lambeth Borough.
Detailed job description and main responsibilities
Responsible for the day-to-day administration within the Lambeth Single Point of Access.
To be proficient with Microsoft office applications on behalf of the clinical team.
Deal sensitively with patients, patient's relatives and clinical staff and ensure
that urgent matters are drawn to the attention of relevant staff quickly and accurately.
Responsible for the recording, maintaining, updating and accuracy of clinical activity and patient information pertaining to the service. Ensure activity on the ePJS is accurate.
To process referrals accurately for the team.
To pull data accurate date from epjs and Deming as required for the team.
To be involved with the induction and liaising with digital services to get new staff to the team onto the system.
Maintain office systems, enabling the prompt retrieval of information.
To maintain and ensure high levels of data collection and data quality for the service, achieving 100% accuracy in specific identified areas in line with Trust targets
To support and work in close liaison with multi-professional team.
To be involved in staff meetings and discussions as appropriate
To have basic knowledge of digital services to assist colleagues with IT tasks.
To takes minutes as required at various meetings and attend Teams morning handover meetings as required.
Support the service wide and local administrative cover arrangements.
To provide Ad-hoc administrative and project support and process e-procurements requests when required
Person specification
Qualifications
Essential criteria
1. Secretarial qualification or demonstrable experience
2. Good standard of general education including English and Mathematics gaining grades A-C.
Desirable criteria
3. RSA3 or equivalent knowledge of range of administrative skills
Skills & Knowledge
Essential criteria
4. Proficient in Microsoft Outlook, Word, Excel and Power point
5. Experience of using the Electronic Patient Journey System
6. Good verbal communication & ability to liaise and work with all levels of staff
7. Able to use your own initiative and work unsupervised
Desirable criteria
8. Experience of working with mental health patients
9. Worked in an NHS environment