Customer Service Advisor Location: Carlisle, Cumbria Job type: Permanent Hours: Full-time, Monday – Friday Pay: Experience Dependent We are looking for someone with excellent communication skills on behalf of a large and well-known business in the hardware industry, based in Carlisle. This is a great opportunity for someone looking to progress within a customer service/internal sales environment. The role: You will be responsible for handling in-coming sales and customer enquiries on the telephone, via email and through the online ordering portal. You must have experience in a customer service environment, a calm and professional telephone manner and be able to learn new systems quickly. Duties will include: Responding to customer enquiries in a professional and timely manner Working closely with other Customer Service Agents and utilising the skills within the team Processing orders and liaising with the operational team Understanding the departmental targets and striving to achieve these Maintaining customer account information in the CRM system Skills & Experience: Excellent communication skills; especially on the telephone A friendly and engaging manner with the ability to warm to people on the phone Great customer service skills Strong IT skills and able to learn new systems quickly Office experience is essential A strong team player Apply today or for more information, please call Raluca in the office on 01228 812585 NXT Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this position, you accept the Terms and Conditions, Privacy Policy and Disclaimers, which can be found at the NXT Recruitment website.