Overview
Category Assistant (Fixed Term Contract to end of 2025). Fixed term until end of December 2025. We are proud to be the world’s largest and most experienced flower delivery network. Every day, people trust us to deliver their best wishes and sentiments on their behalf. We pride ourselves on being personable too. Everyone involved – from our florists, to our delivery drivers, to our Customer Advisors – all take care to add that little personal touch. We have a very flexible approach to hybrid working, where colleagues are trusted to manage their time and to decide where and how they work, as long as they come to the office in Sleaford to collaborate weekly.
Our colleagues tell us that they love working here and that we have a real ‘family feel’ that makes us a unique and great place to work.
We are continuing our journey to introduce state-of-the-art technology to our florist members to enable them to efficiently plan and route their daily deliveries. Through an easy-to-use app and some smart software, we will enable our florists to provide customers with personalised updates and real-time order tracking. This is a fixed-term opportunity to be a pivotal part of a business-critical project and to gain valuable business experience.
Job Description
As a Category Assistant, you’ll provide administrative support to the Category Team. You’ll make inbound calls to schedule go-live dates as part of the rollout plan and respond to inbound contacts requesting help and support. You will also learn the technology and spend time talking with florists about it to assist them with the new system.
Reporting to the Florist Solutions Category Manager, you’ll help maximise all available launch dates within the rollout plan, communicating with florists, the Business Development Team and Operations Team. You’ll schedule training and provide support resources, and ensure all relevant systems and documents are kept up to date and accurate.
Responsibilities
* Provide administrative support to the Category Team
* Make inbound calls to schedule go-live dates as part of the rollout plan
* Respond to inbound contacts requesting help and support
* Learn the technology and support florists over the phone, discussing the new system
* Help maximise launch dates within the rollout plan
* Communicate with florists, the Business Development Team and Operations Team
* Schedule training and provide support resources
* Keep relevant systems and documents up to date and accurate
Qualifications
* Strong organisational skills and experience in scheduling and planning
* Ability to work to deadlines and prioritise appropriately
* Strong interpersonal and communication skills, especially over the phone
* Excellent administrative skills with accuracy and attention to detail
* Good written communication skills
* Process-driven mindset and ability to follow procedures
* Ability to use Microsoft Office applications
* Good numeracy and literacy skills
Additional Information
The newly refurbished Interflora House is in the heart of Sleaford – a beautiful market town in Lincolnshire. In our workspace, we have a choice of hot desks, meeting rooms and various work areas to utilise. The role offers hybrid working with weekly collaboration at the office.
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Employment type
* Full-time
Industry
* Retail
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