Lakeside Healthcare is a large GP partnership that provides NHS care for around 170,000 patients across Cambridgeshire, Peterborough, Northamptonshire and Lincolnshire. We are made of eight GP practices across 14 sites that are part of their local communities.
We work together as practices to provide resilience, sharing learning and professional back-office support services.
Our most important asset is our people, who provide care for our patients and help run our surgeries smoothly. We employ over 500 clinical and non-clinical staff, and we invest in training and developing to ensure that we retain and attract good quality staff who want to stay with us and be part of our team.
We are proud of what we do and strive to demonstrate our values of Caring, Respect, Quality and Teamwork in everything we do.
About the Practice/Department/Team
We are looking to recruit a Part time Patient Services Advisor to join our busy Reception/Telephone team in St Neots.
The Patient Services Team are a highly motivated group of amazing individuals who strive to bring the best service possible to our patients.
The successful applicant should have experience of handling high volumes of telephone calls and a focus on customer service, ensuring the patient experience is seamless and when issues do arrive they are dealt with politely and efficiently.
Job Introduction
Facilitate affective communication when receiving, assisting and directing patients, ensuring the patient accesses the appropriate service or health care professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
What you will do
* Answering incoming calls, dealing with patient queries and directing to the most suitable person/department
* Be able to cover all reception duties as necessary
* Process appointment requests from patients for on the day and future appointments by telephone and in person
* Receiving patients and consulting with members of the practice team
* Relaying information from the GPs to the patients in a timely manner
Essential Criteria
* Customer Service Skills
* Experience of working in a busy & multi-functional team.
* Excellent interpersonal, verbal and written communication skills
* Good telephone manner, even when under pressure
* Ability to prioritise work to ensure deadlines are met
What we offer you (Benefits)
* Generous holidays (additional long service entitlements)
* NHS pension and long service recognition
* NHS Discounts (Blue Light Card)
* Career opportunities
* Role specific training and ongoing development
* Great team environment
Interview process
Please apply with a CV and a cover letter - Please upload your CV as a pdf and include your personal email address in your cover letter.
Our interview process will aim to meet you in person however some interviews may be carried out virtually.
To help you shine and show your full potential, please make us aware of any changes you might need at any stage of your application. If you need an alternative way of applying for this role, support with understanding the role, any changes at interviews, or anything else, we encourage you to contact our central People team.
We encourage candidates to not delay their application as we retain the right to close the advert early should the volume of applications become very high.
Please ensure you have your Right to Work documentation available at interview We will require you to produce the original documentation prior to your start date.
Shortlisting
We anticipate that shortlisting will commence one week after the advert has closed and will advise of interview arrangements if successful, however this timeline is dependent on the number of applications.
Equality, Diversity & Inclusion
We value diversity and we're committed to creating a diverse and inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds, ethnicities, and cultures and believe that a diverse workforce will help us to care for and support our patients and employees better. Unfortunately, we are unable to recruit anyone below the age of 18 yrs. so that we can protect young people from health & safety and safeguarding risks.
Equal Opportunities
Lakeside Healthcare is an equal opportunities employer. We are committed to ensuring that all our staff and job applicants are protected from unlawful discrimination. All employees and job applicants will be treated equally, fairly and with respect. We will endeavour, through appropriate training, to ensure that our hiring teams making selection and recruitment decisions that do not discriminate, whether consciously or unconsciously and follow recognised industry best practice.
Job Type: Part-time
Pay: £12.21 per hour
Expected hours: 27.75 per week
Benefits:
* Company pension
* Store discount
Application question(s):
* Do you have the right to work in the UK? (Yes/No) – If you answered Yes, you must be able to provide sufficient evidence upon interview.
* Have you worked for Lakeside Healthcare before? If Yes, where did you work.
Work Location: In person