Customer Support Specialist German & English Belfast VR Hub - On-site £28,017.60 per year perks & benefits Full-time, permanent, 40 hours (rota between 6am - 7pm, Mon - Sun) Were looking for German & English-speaking Customer Support Specialists to join a team supporting innovative VR technologies and products. Youll be helping users worldwide through social media, live chat, email, WhatsApp, and phone. What youll be doing: Customer Support Specialist German & English * Deliver a first-class white glove support experience across multiple channels. * Engage with customers in both German and English, resolving technical and non-technical issues. * Monitor social media and online forums, responding in a professional and brand-aligned tone. * Spot trends, escalate issues, and help improve the user experience. * Build a positive online community by encouraging user participation. What were looking for: Customer Support Specialist German & English * Fluency in German and English (minimum B2 CEFR level). * Experience in customer service and/or social media support. * Strong written communication and attention to detail (typing 55 WPM with 95% accuracy). * Confidence dealing with a mix of technical queries and customer concerns. * Interest or experience in VR/gaming is desirable. This role offers the chance to be part of an exciting industry while developing your career in a supportive, team-focused environment. ️ Apply now