Our client based in Peterborough are now seeking a bilingual Customer Support Representative (Spanish/English) to join their dynamic support team. The ideal candidate will be responsible for delivering exceptional customer service to Spanish and UK speaking clients, ensuring a seamless and positive customer experience across all communication channels. Key Responsibilities: * Provide prompt, friendly, and professional support to Uk and Spanish clients, speaking customers via phone, email, chat, or social media * Troubleshoot product or service issues, guiding customers through solutions efficiently * Translate and localize customer communications and documentation as needed * Escalate complex issues to the appropriate internal teams and follow up to ensure resolution * Maintain accurate records of customer interactions and actions taken in CRM systems * Collaborate with team members to improve processes and customer satisfaction * Represent the company’s values and commitment to excellent service in every interaction Requirements: * Fluent in both Spanish and English (written and spoken) * Previous experience in customer service, support, or administration * Strong communication and interpersonal skills * Proficiency in using customer support software (e.g., Zendesk, Salesforce, Freshdesk) and general computer literacy * Ability to manage multiple tasks and prioritize in a fast-paced environment * Empathetic, patient, and solution-oriented mindset What We Offer: * Competitive salary and benefits package * Remote work opportunities (if applicable) * Supportive, multicultural work environment * Training and development programs * Opportunities for growth and advancement within the company If you feel that the Spanish Customer Support role is for you then please do apply. By applying for this Spanish speaking Customer Support role, you are agreeing to your CV being held on our database, stored confidentially and securely. Your CV details will be used and kept only to provide recruitment services from us. We will only send your details to clients once discussed with you and your data will not be shared with any other third party. You can ask for the deletion or correction of your data, or to opt out of this service at any point by informing Exact Sourcing. We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks. If you are selected, we will be in contact and if not, we will be keeping your details on file for any future vacancies. Exact Sourcing is an equal opportunities employer