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Toyota Service Advisor, Stratford-upon-Avon
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Client:
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
cb0375fad2d1
Job Views:
4
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Job Introduction
We are recruiting for a Service Advisor to join our Toyota Dealership in Stratford-upon-Avon.
The role is initially available on a Maternity cover contract for 12 months, but may lead to a more permanent role within Listers.
The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.
Excellent basic salary plus benefits with a bonus OTE of £33,000.
You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.
Role and Responsibilities
* Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
* Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
* Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
* Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.
About you
* You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
* A well-presented individual with a desire, attitude and character to succeed
* Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
* You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
* Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
* Company Pension
* Wellness Programme
* Sick Pay
* Group life insurance
* Staff discount on car servicing
* Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
* Long service and loyalty incentives
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