Salary: £25,000 - 31,000 per year Requirements: Strong Microsoft support experience Experience supporting desktop operating systems and business applications Excellent customer service and communication skills A proactive and practical approach to problem solving Ability to prioritise workload and work independently Desirable: VMware or vSphere experience Desirable: Hyper-V experience Desirable: infrastructure support experience Desirable: networking fundamentals Desirable: project participation experience Desirable: IT qualifications or relevant certifications Responsibilities: Provide first-line and second-line support across hardware, software, printers and business applications Support Microsoft desktop operating systems and user environments Install, configure and maintain IT equipment and software Assist with server administration, backups and disaster recovery processes Support infrastructure and systems improvement projects Train and assist users to get the best from technology Troubleshoot and resolve technical issues across a varied IT estate Technologies: Hardware Hyper-V Support VMware LAN Network TCP/IP More: We are offering a rare part-time, job share IT Support Analyst opportunity in the Wakefield area, working fully on-site in Ossett for 22.5 or 26.25 hours per week, with the possibility of negotiating working hours. This is a hands-on role in a stable and established business environment, ideal for an experienced IT support professional who wants to maintain technical responsibility while achieving genuine work-life balance. We offer a broad and varied technical environment with support, infrastructure and project work, no on-call or regular out-of-hours requirement, and the possibility of optional additional project time off in lieu. Benefits include 30 days holiday pro rata, private healthcare subject to qualifying criteria, a company pension scheme, and discretionary extras such as birthday and Christmas Eve off. last updated 23 week of 2026