About the Role The Customer Account Engineer acts as the main interface between the company and the client. They will have a defined client portfolio and will be responsible for managing the overall service to the client. Responsibilities Ensure all work is carried out in accordance with company policies, procedures, standards and work instructions Provide immediate support to all disciplines and interface function for all aspects of Score and customer organisations for all related activities Maximisation of all opportunities and development of contractual work scope to continuously improve the working relationships with customer base Coordination of the planning process and contract performance to ensure delivery against contractual and internal KPI’s and monthly/quarterly performance meetings Attendance at clients premises on a weekly or bi-weekly basis as required by the client including the promotion of Score Group of services and new technologies Management and maintenance of client specific requirements documents Manage all Quotations Quoted Awaiting Authorisation through to conversion or closure Management and reporting of all PSV recertification and campaign activities Management and reporting of general valve and actuator repair activities Management, planning, preparation and execution of all offshore/site work including approval of and submission of work packs and close out reports Approval, accuracy and submission of status reports as per clients requirements Submission and checking of monthly or quarterly performance reports as required within the applicable contracts Management and updating of the Score Internal client Contract Management Plans Deputise for the Customer Account Manager when not in the office Qualifications HND Qualification (desirable) in an Engineering Discipline or experience in a relevant industry of hands-on learning and a able to show a level of skills proficiency in areas covered within this job description HNC in an Engineering Discipline Sound working knowledge of MS Office package – Word, Excel & PowerPoint. Sound working knowledge of ERP systems Skills and Behaviors Personal Presentation: Professional approach appropriate to the role. Communication Presentation: Good oral and written communication skills. Work Presentation: Produces good quality work in a timely manner. Interpersonal: Team worker, supportive, adaptable, accepts challenge, pro-active. Self-Management: Sound organisational skills and structured working methods. Personal Disposition: Integrity, open, honest, enthusiastic and a good team player. About Us With facilities in over thirty locations spanning five continents, Score employs more than 2000 people, including 230 apprentices. The development of future talent is at the heart of everything we do. A global leader in valves, emissions management and gas turbine solutions, the provision of an extensive range of services across multiple global markets makes Score a dynamic workplace where no two days are the same. Combining the legacy of 40 years’ industry experience with ever-evolving ideas and innovation, our energetic team is working together to make a real difference in the journey towards a sustainable future and we’re always ready to embrace fresh ideas and talent. If you like the sound of an attractive salary, contributory pension, an excellent benefits package, and the opportunity to work as part of a global organisation that’s passionate about people development, we’d love to hear from you! Application Process If you wish to apply, please send your CV, quoting job reference EUR-25-019 and Customer Account Engineer, to careers@score-group.com