Administration Officer – Revenues and Benefits
Hours: 37 hours per week, Monday to Friday
Rate: £13.60 per hour
Role Purpose
To support the recovery and administration of Corporate Sundry Debts, Hull Culture & Leisure Debts, residual Council Mortgages, and Parking/Bus Lane Enforcement debts within agreed timescales. The role involves delivering accurate, customer‑focused services in line with legislation and Council policy.
Key Responsibilities
* Support the day‑to‑day operation of the Debtors Team and recovery of outstanding debts.
* Make decisions on debt recovery and assist with write‑off recommendations in line with procedures.
* Negotiate repayment arrangements based on customers' financial circumstances.
* Assist customers with Statement of Means forms and provide advice on priority debts.
* Investigate and resolve payment allocation issues, refunds, and account queries.
* Carry out daily administration duties including reminders, diaries, and write‑off case preparation.
* Input and maintain accurate data on systems including Workday, CYGNUS, and Chipside.
* Maintain knowledge of relevant legislation, policies, and best practice.
* Work collaboratively with colleagues to support service improvements and new working practices.
* Ensure compliance with Health & Safety responsibilities and undertake additional duties as required.
Skills and Experience
* Previous administration or customer service experience.
* Strong communication and organisational skills.
* Ability to manage workloads and meet deadlines.
* Good IT and data entry skills.
* Ability to deal professionally with customers and resolve issues effectively.
* Experience in debt recovery or local government services is desirable.
Equal Opportunity Statement
Prestige Recruitment is an equal opportunity employer.
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