Join the RAC an Incident Advisor for the DAFaid Control Centre We have an exciting opportunity for an Incident Advisor to join our dedicated DAFaid Control Centre at our iconic Bescot office in Walsall. This is a full-time role, on a 6-month Fixed-Term Contract, starting in November 2025 About the Role As an Incident Advisor, you’ll be at the heart of our customer service operations, ensuring the smooth day-to-day running of the DAFaid Contact Centre. You’ll deliver exceptional service with a proactive and positive attitude, consistently meeting customer needs and striving to exceed expectations. This is a fantastic opportunity to make a real impact in a fast-paced, customer-focused environment. Annual Salary: £25,396 Shifts: Monday to Friday - 1 week of earlies: 7am-3pm OR 8:30am-4:30pm - 1 week of lates: 2pm-10pm You must be able to commit to the above shifts - please only apply if you can commit to these hours Key Responsibilities Deliver outstanding customer service via telephone, ensuring a responsive and high-quality experience. Manage workloads effectively, showing initiative and attention to detail. Work both independently and collaboratively to maintain service excellence. Communicate confidently with internal and external stakeholders at all levels. What We’re Looking For Strong attention to detail and ability to meet deadlines. Excellent keyboard and IT skills (Word, Excel, PowerPoint). Confident telephone manner and interpersonal skills. Assertiveness and professionalism in handling customer interactions. What We Offer Eligibility for our performance-based bonus scheme. 23 days annual leave (pro-rata). Pension scheme with up to 6.5% employer contributions. Life assurance cover (2x basic salary, up to 10x with flexible benefits). Family leave support and confidential wellbeing services. Car salary sacrifice scheme (after 12 months), including electric vehicle options. FREE RAC Ultimate Complete Breakdown Cover from day one. Access to Orange Savings – discounts on thousands of retailers, holidays, tech, and more. FREE onsite parking. Automatic enrolment into our Colleague Share Scheme – ‘Owning it Together’, giving you a stake in RAC’s future success. Ready to become one of our OrangeHeroes? Apply now and be part of our journey! We’re proud to foster a culture that reflects the diverse communities we serve. We welcome applicants from all backgrounds and experiences.