These positions are offered on a Fixed Term Contract for a period of 2 years. Your location preference will be captured on the online application form, allowing you to select a maximum of three prison locations.
As an Operational Support Grade, you will look after the day‑to‑day running of a busy prison, working in a close‑knit team to carry out a range of support services – everything from patrol and gate duties to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. You will work shifts and nights to keep things running.
Salary and Benefits
* Annual leave: 25 days on appointment, increasing to 30 days after 10 years’ service (pro‑rata)
* 9 days bank, public and privilege holidays
* Access to a paid Level 2 apprenticeship in customer service
* Access to the civil service pension scheme
* Season ticket‐loan scheme, retail discounts, Employee Assistance Programme and Cycle to Work scheme
* £33,411 for a 37‑hour working week inclusive of a 20% unsocial hours allowance
Hours
You will work an average of 37 hours per week, including night shifts, evenings, weekends and bank/public holidays, which are added to your holiday allowance on a rolling shift pattern. The frequency of night shifts will vary by establishment and can be discussed at interview.
Responsibilities
* Gate/portal duties: ensure secure entry and exit of staff, visitors, vehicles; carry out searches; issue and collect staff keys/radios.
* Control room: operate the establishment radio system and monitor CCTV, reporting suspicious activities.
* Visits: book visits; identify and process visitors on arrival; escort them if required.
* Censors/correspondence: monitor and log mail, report illicit or contraband items, preserve evidence.
* Night duties: ensure cell doors are locked/secure and prisoners are accounted for.
* Reception: assist with reception tasks; photograph prisoners; collate property documents; search/x‑ray incoming prisoner property and parcels; receive items for prisoners and check seals.
* Prisoner supervision: supervise prisoners as required; conduct prisoner clothing/property exchange; assist officers with free‑flow movement.
* Food delivery: deliver and collect food trolleys, potentially using an electric tug vehicle.
* Driving duties: transport prisoners and escorts to destinations in the cellular vehicle; collect mail from the local sorting office.
* Phone calls: monitor the PIN system, maintain logs of PIN phone requests, complete paperwork, and ensure legal numbers are registered.
* Procedures and protocol: understand national and local policies, invoke emergency procedures, and respond appropriately to incidents.
Success Profile
* Communicating and influencing
* Managing a quality service
The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.
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