Our client is a leading provider of bespoke luxury experiences, hospitality packages, and artwork going from strength to strength.
They are currently looking to expand their team and recruit a Customer Experience Executive. In this client-facing role, you'll take ownership of a portfolio of luxury experiences - liaising with suppliers and customers to manage all bookings and ensure an exceptional experience from start to finish.
This role requires an individual who understands the importance of outstanding customer service and enjoys working in a fast-paced, ever-evolving environment.
£28k - £30k plus excellent benefits. Office based, Mon to Fri.
Key Responsibilities
1. Manage a dedicated portfolio of customer experiences, coordinating all elements from booking to post-delivery feedback
2. Deliver a high-end, concierge-style service to clients
3. Act as a key point of contact for customers, building trust and long-term relationships
4. Collaborate with suppliers to confirm logistics and maintain strong working relationships
5. Resolve any customer issues efficiently and professionally
6. Support the finance team by reviewing and approving supplier invoices
7. Contribute to continuous improvement by identifying service upgrade opportunities and obtaining customer feedback
8. Maintain relationships with suppliers and build a positive rapport
9. Follow internal processes and...