Membership Manager, Leading Trade Organisation, London, UK
We are partnering with a leading non-profit association that works with Europe’s private equity, venture capital, and infrastructure sectors. Their members drive innovation, growth, and long-term returns across Europe, and the organisation plays a key role in shaping policy, producing authoritative research, and promoting high professional standards.
This is a unique opportunity to be part of a team making a real impact on the European private capital industry.
What the job involves
* Lead the onboarding process with structured follow-up, ensuring new members quickly engage in events, working groups, and networking opportunities
* Focus on moving new members from awareness to action in their first year to demonstrate immediate value
* Maintain regular touchpoints with existing members, monitor engagement levels, and design tailored strategies to reinforce the value of membership
* Cultivate strong, credible relationships with senior stakeholders across member firms
* Partner with internal teams to connect members with relevant services
* Track and report on key membership metrics such as continuation, first-year retention, and engagement rates, using insights to identify risks and opportunities
* Assist in prospecting, screening applications, and refining value propositions to bring in new members
* Support the full recruitment process to ensure smooth transitions into membership
* Help track annual fee payments and follow up with firms on late or outstanding contributions
* Represent the organisation at events to strengthen member relationships, collect feedback, and promote services
Who we are looking for
* Brings a strong background working as a service provider to the private equity industry, with experience in areas such as advisory, fund administration, data and intelligence, or industry publications and events
* Able to engage senior stakeholders across firms with credibility and an understanding of how industry players consume content, attend events, and leverage networks
* Proven track record in customer service, consultative sales, or account management, with the ability to build trust-based relationships and demonstrate clear value
* Skilled at segmenting databases, identifying engagement patterns, and monitoring performance using KPIs, turning insights into actionable strategies
* Proficient in using CRM systems and digital tools to track interactions, manage pipelines, and deliver structured engagement strategies
* Excellent oral and written communication skills in English, with the ability to adapt messaging to different seniority levels and cultures (additional European languages a plus)
* Highly organised and efficient, capable of managing multiple projects and deadlines independently while contributing positively in a collaborative environment
We are an equal opportunities employer and welcome applications from all qualified candidates.
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