Since 2002, we’ve been the trusted partner for global food brands, helping them make a lasting impression on today’s food lovers.
As innovators, we specialise in bespoke plant-led ingredients and menu solutions that bring bold, creative flavours to the table. From major foodservice brands to food manufacturers and recipe kit providers, we collaborate to inspire, innovate, and deliver high-quality ingredients for on-trend dishes.
We believe that great ideas come from all areas of the business. That’s why we foster a collaborative, open, and diverse environment for both our teams and our customers. We treat everyone with respect and integrity, creating an inspiring environment where we can all work, learn, and grow together.
Joining Natural Innovations is also joining a community that nurtures its workforce, with regular food events and staff recognition. We strive to ensure our colleagues are rewarded for their dedication and hard work, while working together to produce products to a high standard.
We are looking for an IT Apprentice to work within our busy IT Team. The main responsibilities will be as below
· To attend a suitable IT course 20 percent of each week to develop IT educational knowledge for the target IT scopes listed below. Higher Level IT education (part time IT related Degree/HND) may follow later after the initial apprenticeship is completed.
· To gain working experience for the target IT scopes listed below.
Ø To provide level 1 support for the LAN/WAN network infrastructure and all IT systems and associated software and hardware, supported by IT Manager and IT Support & Administration Engineer, external suppliers, and IT Managed Service provider where needed.
Ø To carry out IT administration tasks for the LAN/WAN network infrastructure and all IT systems and associated software and hardware, supported by IT Manager and IT Support & Administration Engineer, external suppliers, and IT Managed Service provider where needed.
ØTo create and update IT Department COPS and IT Department documentation, supported by IT Manager and IT Support & Administration Engineer, external suppliers, and IT Managed Service provider where needed.
ØSourcing and purchasing IT software/hardware/solutions within the PO approval process.
ØTo learn to troubleshoot EDI problems, supported IT Manager and IT Support & Administration Engineer, ERP partner, and EDI Managed Service Provider.
· To ensure that IT COPS/procedures are adhered to.
· To deputise for the IT Support & Administration Engineer whilst the IT Support & Administration Engineer is on holiday, working offsite or off work ill.
· To help to improve the service levels that are provided by the IT Department.
· Management of any assigned IT projects.
· Required to occasionally work out of normal office hours for critical out of hours support.
· To ensure that good practice is followed regarding IT legality, for example only install software that is legal to be installed.
· To ensure good practice is followed regarding IT security and cyber security, for example ensure that anti-virus protection and email protection is installed on company hardware/email accounts.
· To help to improve the service levels that are provided by the IT Department.
· Support the main objectives of the IT Department and in doing so perform any reasonable duty as requested by the IT Manager or IT Support & Administration Engineer or SLT.
· Promote a happy and enthusiastic working environment.
· Preferably educated to A level or equivalent in an IT/computer based subject.
· Advantageous but not essential to have a basic working knowledge or experience/approved training/education in any of the following: Windows Servers, PC/Laptop operating systems, software and hardware support and fault diagnostics/resolution, DHCP, DNS, LAN network infrastructure, and Microsoft Office 365.
· Advantageous but not essential to have a basic working knowledge or experience/approved training/education in any of the following: MS-Exchange Server, VMware, Cisco wifi equipment, VOIP telephone systems, wifi barcode scanners/printers, laser printers, Veeam backup, CCTV systems, firewalls, and mobile phones.
· Basic knowledge advantageous but not essential regarding EDI concepts.
· Good communication skills, both oral and written.
· Basic knowledge of ERP system concepts is advantageous but not essential.
BENEFITS
·A competitive salary
·A supportive management team with an open door policy
·8% contributory pension (5% contributed by you)
·28 days holiday, including Bank Holidays
·Access to an Employee Assistance Programme
·Access to a discounts platform offering discounts at many high street stores
·Membership to The Company Shop based in Long Eaton
·Regular team lunches, Christmas hampers and team building events
·Opportunities to develop by taking part in recognised courses
·Opportunities to progress with a promote from within attitude
·Close to good transport links (bus and tram) with limited car parking available on site
Our core values
Innovative partners: Our partnerships are built on a shared passion for innovation, exceptional quality products and an agile and responsive approach to business. We understand what our customers need, and we deliver it.
Quality commitment: We’re dedicated to delivering exceptional quality in everything we produce. That means meticulous attention to detail and incredibly high standards. From sourcing raw ingredients to maintaining rigorous food safety and technical standards, our partners can always count on our unwavering quality, consistency, and reliability.
Inclusivity matters: Great ideas come from all areas of our business. That’s why we work collaboratively, fostering open, diverse and inclusive spaces for both employees and customers. By treating everyone with respect and integrity, we create an inspiring environment for us all to work, learn, and grow.
Planetary care: Our commitment is to prioritise the health of the planet and employ sustainable practices that protect and restore it. Through responsible sourcing, ecofriendly operations and innovative solutions we strive to minimise our footprint and ensure a positive impact for future generations.