Location:Belfast (preferably based at our Purdys Lane office, BT8 7AR), with the option to work from our Coleraine office (BT51 5QL) Hybrid work Hours:k Full time, 37.5hrs per week, Monday to Frida Salary:ay Competitive salary circa £27,000 (dependent on experience)Who We AreNow part of the Innov8 Group, Sherwood Systems excels in implementing and supporting various Sage products, such as Sage 200, alongside offering managed IT services and developing in-house software solutions across Ireland and the UK.Were looking for an experienced and technically capable Level 2/3 IT Technician to join our growing team. This role is ideal for someone who thrives in an MSP environment, enjoys solving technical challenges, and has a naturally inquisitive mindset when it comes to all things IT.Youll work closely with a diverse customer base across Northern Ireland and beyond, supporting a wide range of infrastructure, cloud technologies and desktop environments. No two days are the same. One minute you could be resolving an Office 365 issue, the next youre troubleshooting Azure services or deploying a Windows Server environment.As a Microsoft partner, we pride ourselves on delivering exceptional customer service alongside proactive IT management and strategic support. Youll have access to ongoing training, vendor accreditations and opportunities to further develop your technical expertise and career.Key ResponsibilitiesWorking within our support desk environment to provide 2nd and 3rd line supportLogging, diagnosing and resolving technical support ticketsSupporting and managing Microsoft 365 environments and tenant administrationAdministration and support of Microsoft Azure environmentsInstallation, configuration and support of Windows Server Support and troubleshooting of Windows 10 and Windows 11 desktop environmentsUser administration, permissions management and security best practicesSupporting backup, networking and infrastructure solutionsProducing and maintaining technical documentationLiaising with customers and delivering excellent customer serviceAssisting with infrastructure projects, migrations and deploymentsProviding onsite support and installation when requiredWhat Were Looking ForPrevious experience within an MSP or IT support environmentStrong knowledge of Microsoft 365 and tenant managementExperience with Microsoft Azure administration and supportGood working knowledge of Windows Server technologiesStrong understanding of Windows 10 and Windows 11 desktop supportExcellent troubleshooting and problem-solving skillsA naturally curious and inquisitive approach to technologyPassion for IT and a desire to continuously learn and developStrong communication and customer service skillsAbility to prioritise workloads and work effectively as part of a teamSelf-motivated, proactive and dependableFull clean UK driving licence and access to own vehicleWhy Join Innov8?Innov8 provides Sage solutions and IT infrastructure services to businesses across the UK & Ireland. We pride ourselves on being a forward-thinking and ambitious organisation where career progression is actively encouraged and success is recognised.Benefits Include:33 days holiday (inclusive of Bank Holidays) plus your birthday offPrivate healthcare, dental and wellbeing servicesFriday Breakfast Club. If youre in the office on a Friday, breakfast is on usLoyalty Inncentive Reward Scheme with discounts on everything from holidays to tech, plus long-service awardsMonthly colleague recognition scheme celebrating those who deliver our Get Further Faster missionFree use of EV charge points at our offices for electric vehicle ownersIncredible socials. Christmas 2025 took us to BudapestReady to Make an Impact?Please apply with a CV and relevant cover letter. Applications submitted without both will not be accepted.Please note, we are not offering a relocation package for this role.Pay: From £27,000.00 per yearBenefits:Bereavement leaveCompany eventsCompany pensionEmployee discountHealth & wellbeing programmePrivate medical insuranceSick payApplication question(s):How many years experience of working within an MSP or IT Support environment do you have?Location:Belfast BT8 7AR (preferred)Work Location: In personWHJS1_NI