In the role of Credit Analyst you will be based at our Witney site providing maximization of profitable sales over the shortest acceptable period and with the minimum of bad debt losses.
The position ideally requires someone with Credit Control or Accounting background and previous customer service experience. The basic objective is to protect the company’s investment in receivables to provide the best possible return for the company from the borrowed invested in AR.
In return we offer an attractive salary, ongoing learning and development and a career in a global company.
This role is ideally based close to our Witney office to work on a hybrid basis, 3 days in the office and 2 days from home. If this role is of interest and you wish to work on a remote basis, please state in your application.
Cash Collection – Native / Fluent Polish Speaker-
1. Develop and maintain effective working relationships with the sales organization and customers to enhance collection efforts while ensuring repeat business.
2. Reduce outside collection and bad debt expense through the effective collection’s activity
3. Chasing debts by phone/email, speaking on behalf of the company requiring good communication/diplomacy/tact/negotiation skills. In a manner which creates the optimum cash inflow while at the same time ensuring continuity of business.
4. Initiate contact with business units & customers, and follow up as needed to obtain commitments for payment or unfulfilled customer payments
5. Maintain open communication with customer and field personnel to promote future business opportunities.
6. Develop and maintain effective working relationships with the sales organization and customers to enhance collection activity
7. Monitoring and control of debt/Aged debt overview: ensuring agreed terms are adhered to by customers.
8. Provide management accurate and timely reports on the status of collection of collection activity
9. Maintain both physical and digital records to support collection activity. This will include but not limited to: Collection notes, emails, customer responses and follow-up activities
10. Document customer commitments for payment
11. Document and communicate customer disputed items or complaints to appropriate SW personnel for resolution
12. Order release: ensuring conditions are met to confirm the release diligently requiring good judgement, following order release process flow.
13. Query management: to be addressed with customer service/sales and solved promptly to keep customer’s satisfaction and identify any root causes preventing reoccurrences
14. Month End Aged Debt reporting, including monthly review calls liaising with Finance Directors, Sales/Business Managers
15. Maintenance of the Sales ledger/Treasury/GL leader to ensure customer master file is up-to-date and accurate with adjustments (discount/bank charges/commissions/refunds/bad debt write offs) and payments/credit + debit notes requiring accounting skills (including rebates)
16. Establishment of credit terms and limits/Account Review/Customer Master Setups for new customers or increased business on existing accounts considering the risk involved and liaising closely with sales with for export credit knowledge of export documentation and other payment methods
17. Ad hoc duties as required
Cash Allocation
18. Initiative to contact store and other stakeholders to obtain clarification on payment information to resolve issues and apply payments accurately
19. Timely and accurate cash application of payments
20. Identify and properly code deductions / overpayments by customers
21. Document customer commitments for payment
22. Keep records of all information
23. Advise credit personnel of corrections requested by customer and assist field personnel in resolving account variances by application of POS corrections and edit of electronic chargeback logs.
24. Cash allocation: ensuring the cash is allocated daily and accurately to maintain up to date ledgers, requiring attention to detail for multiple currencies
25. Order release: ensuring conditions are met to confirm the release diligently requiring good judgement, following order release process flow
26. Query management: to be addressed with customer service/sales and solved promptly to keep customer’s satisfaction and identify any root causes preventing reoccurrences
27. Establishment of credit terms and limits/Account Review/Customer Master Setups for new customers or increased business on existing accounts considering the risk involved and liaising closely with sales with for export credit knowledge of export documentation and other payment methods
28. Maintenance of the Sales ledger/Treasury/GL leader to ensure customer master file is up-to-date and accurate with adjustments (discount/bank charges/commissions/refunds/bad debt write offs) and payments/credit + debit notes requiring accounting skills (including rebates)
29. Ad hoc duties as required
Credit Review / Audit Management
30. Establishment of credit terms and limits/Account Review/Customer Master Setups for new customers or increased business on existing accounts considering the risk involved and liaising closely with sales with for export credit knowledge of export documentation and other payment methods
31. Assessment of credit risk/Credit Risk Review: trying to find ways of accepting and controlling all business, including high risk opportunities. This involves the use of Credit Check Reports via a Credit Check Agency, the basic understanding of financial statements (Balance sheet, P&L) within approval limits requiring good numeracy skills
32. Ensures services delivered are compliant with SOX, Sherwin Williams policies, procedures, and all local statutory and regulatory requirements.
33. Works with Internal Audit and external auditors to support their activities.
34. Ad hoc duties as required
The role of a credit analyst will focus primarily on 1) cash collection; 2) cash allocation or 3) credit and audit management which is determined based on business needs and will be communicated to you, however, you will be required to perform the secondary functions as and when required.
35. CICM, AAT studier, part qualified accountant or other relevant professional qualification.
36. Credit Control or Accounting background
37. Customer Services experience
38. Applying comprehensive credit principles and practices
39. Excellent knowledge of Microsoft Office based program – Outlook, Word, Excel
40. Fluent in English and Polish
41. Experience in using Oracle in finance capacity
Internal Vacancy Announcement
This vacancy is advertised exclusively for internal candidates, with a closing date of Friday 6th February 2026
Interview dates: Proposed for week commencing 9th February. Successful candidates will be notified in advance, allowing time to prepare.
***Please be aware that you can apply for any internal job offer after minimum one year in current role having previously informed your manager.
Please read the guidelines before handing in your application
All internal employees when applying for a role are required to upload their updated and their last 2 appraisals (which can be retrieved from HR Cloud).