Overview
Join to apply for the Care Home Administrator role at Barchester Healthcare
Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team.
Responsibilities
* Promote a warm and welcoming environment for residents, staff and visitors
* Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home
* Drive the occupancy and reputation of the Care Home as part of a community engagement team
* Support resident and family feedback with a focus on customer care
* Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
* Payroll preparation for home based staff
* Provide advice and guidance to employees on queries using the HR tools and resources available
* Ensure that all personal files are stored securely
* Attend meetings and produce accurate notes and minutes where required
* Ensure all rotas are complete
* Manage safe contents, petty cash, and resident fund accounts
* Update ad-hoc training, supervisions, and appraisals on staff records
* Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications
Requirements
* Experience in a customer facing role
* Previous involvement in HR administration and recruitment
* High level of attention to detail and the ability to prioritise
* Proficient user of Microsoft Word, Excel and Outlook
* CIPD qualification would be beneficial
Rewards and Benefits
* Rewarding Excellence bonus, up to £500 for a Good or Outstanding CQC inspection
* Unlimited access to refer a friend scheme, earning up to £500 per referral
* Discounts at a wide range of retail and leisure brands
* Free access to medical specialists for a second opinion
* Confidential and free access to counselling and legal services
* Tax code review service
* Option to join the monthly staff lottery
* As part of a company recognised as a best place to work, Barchester offers progression opportunities
Job details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Hospitals and Health Care
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