Are you customer focused, detail-oriented person who thrives in a fast-paced office environment? Do you love delivering outstanding customer service and being part of a friendly, supportive team? If so, we’d love to hear from you!
At Usay Compare, we’re not just a leading marketplace for Private Medical Insurance—we’re also a fantastic place to grow your career. We take pride in fostering a positive, fun, and rewarding workplace culture where you’ll be valued and supported every step of the way.
What we can offer you:
* Competitive Salary: £24,570 per annum
* Working hours: Monday to Friday, 9:00 AM – 5:30 PM
* Great Location:Office based inSouth Cerney, GL7 5XZ
* Generous Holidays:28 days holiday + an incremental holiday scheme!
* Full Training & Career Development:We’ll give you the tools, coaching, and continuous support to succeed and grow.
* A Positive, Fun & Supportive Team: Work in a welcoming office with great facilities, spacious breakout areas, and a collaborative atmosphere.
What You’ll Be Doing:
As a key member of our Customer Service team, you’ll be the first point of contact for our customers, delivering excellent service over the phone. Your responsibilities will include:
* Handling inbound and outbound calls, providing friendly and professional support to customers.
* Assisting with policy queries, changes, renewals, cancellations, and general insurance-related questions.
* Processing and updating customer records accurately within our systems.
* Resolving customer complaints and issues efficiently and in line with FCA and company guidelines.
* Liaising with insurance providers and internal teams to follow up on outstanding queries or documentation.
* Maintaining accurate logs, spreadsheets, and customer data to ensure a smooth service experience.
Who We’re Looking For:
* Experienced in telephone-based customer service, ideally in a regulated or office-based environment (insurance experience is a bonus, but not essential – full training provided!).
* Confident in resolving complaints and handling challenging conversations with empathy and professionalism.
* Comfortable using Microsoft Office tools including Outlook, Word, and Excel.
* A strong multi-tasker who can stay organised and meet deadlines in a fast-paced environment.
* A clear and confident communicator, both verbally and in writing.
* A team player who is adaptable, proactive, and focused on delivering a great customer experience.
If you’re looking for afun, fast-paced rolewhere you can make a real impact while developing your career, this is the opportunity for you!
#J-18808-Ljbffr