Annual salary: up to £36,720.00
Senior Planner
Location: Croydon
Full time / Permanent
Salary: £36,720
Hours: 42.5 hours Monday - Friday
Mears are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities. We are looking for an organised and proactive Planner to join our local repairs team. You’ll play a vital role in ensuring repairs are scheduled efficiently, works are allocated to operatives, and jobs are completed quickly and to a high standard. As the key link between residents, operatives, and colleagues, you will help deliver a customer-focused, responsive repairs service.
Duties:
1. Lead and manage a team of 5–6 administrators and planners
2. Oversee KPIs and maintain the MCM system
3. Ensure overdue tasks and performance indicators align with group standards
4. Coordinate operatives and subcontractors using MCM to ensure timely, well-equipped job completion
5. Achieve performance targets through efficient resource management
6. Identify and resolve operational issues in collaboration with the workstream manager
7. Monitor workload trends and adjust resources to cover absences and holidays
8. Allocate work to subcontractors and order materials in line with procurement policies
9. Ensure effective use of IT systems, including PDAs and subcontractor portals
10. Provide training and support on system usage where needed
11. Maintain a professional and customer-focused approach in all communications
12. Uphold health and safety standards and company appearance policies
13. Collaborate with all team members to deliver a high-quality service
14. Support company policies and procedures, maintain assets, and cover for absent planners
15. Attend meetings and training sessions as required
Role Criteria:
16. Experience in the above role with similar or the same duties
17. GCSE (or equivalent) in English & Maths
18. Experience working in a fast-paced, pressurised environment
19. Strong IT skills with the ability to use job management and scheduling systems
20. Excellent time management, organisational, and communication skills
21. A customer-first approach with the ability to handle challenging situations
22. Knowledge of repairs and maintenance processes
23. Experience scheduling and planning multi-trade repairs using an ICT appointing tool
Benefits
24. 25 days annual leave plus bank holidays
25. Leading pension scheme
26. Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
27. Volunteering Leave Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
28. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
29. Family friendly policies
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.