Your newpany
A leading provider of vocational and technical education based in the Bolton area has approached Hays to appoint a Senior IT Engineer to join their expanding team. The college has an excellent reputation for serving learners, businesses andmunities across the Bolton and Greater Manchester area, coupled with their reputation for being an inclusive, innovative and dynamic place to work, they are an attractive employer. As an organisation, they aremitted to delivering high-quality learning experiences and fostering a high-performing and future-proofed culture, and it is important they therefore appoint the right staff to achieve these goals. With a very well-established IT team of 12, the IT Operations Manager is looking to appoint a Senior Engineer to join their team of an existing 5 Senior Engineers.
Your new role
Reporting to the IT Operations Manager, the Senior Engineer will be responsible for providing 2nd and 3rd ine support across the organisation's infrastructure, ensuring a high level of support is provided at all times. This will involve working with Microsoft technologies, virtualisation and networking, whilst also contributing to infrastructure design, documentation, disaster recovery and the wider IT strategy across the organisation. On a daily basis, duties will include providing infrastructure support, managing and maintaining Windows server environments, overseeing Teams & SharePoint, monitoring and troubleshooting across M365 services and supporting VMware virtualisation environments. With a strong focus on networking for this role, duties will include providing 2nd line networking support, managing and configuring the Aruba network switch infrastructure, providing support for firewalls, managing and supporting the Wi-Fi infrastructure and being proficient in running and creating networking reports. You will be fully supported by the wider IT team of 11, as well as by the 5 Senior Engineers also in post, ensuring you have the relevant support to be successful in your new role.
What you'll need to succeed
To be successful in securing this position, you will possess 2nd and 3rd line IT support experience, with significant knowledge of M365, as well as strong networking experience as you will be dealing with escalated issues in both these areas. You will ideally have experience working in an educational setting, or, as a minimum, in a setting where you have provided face-to-face support to end users. Strongmunication skills, relationship-building skills and the passion to deliver a high level of support, as well as continue developing your own skills are also required.
What you'll get in return
In return, you will be paid apetitive salary of between £33,000 and £35,000 dependent on experience, and you will be joining an established team where you will gain further exposure to new areas of technology, allowing you to further develop your own career. You will also receive a localernment pension scheme, as well as access to a large suite of benefits including an employee assistance programme, a staff wellbeing offer and further benefits including on-site coffee and restaurant. Furthermore, you will receive 28 days holiday plus bank, whilst also receiving a shut-down over the festive period and this holiday allowance also increases to 33 with service.