Job summary
Work within a specific clinical area to support the smooth running of the patient journey by ensuringthat administrative processes revolve around the patient and their individual needs. Support thePatient Pathway Co-ordinator and Administrator in providing administrative support to all clinicalstaff within the clinical area including Consultants, Nurse Specialists and Junior Doctors. Supportthe Patient Pathway Co-ordinator/Administrator, clinical team, Operational Manager and otherdivisional managers in ensuring the specialty are able to deliver safe and effective services whilstalso ensuring compliance with contractual access targets e.g. the 18 weeks referral to Treatmenttarget. As required, provide cross-cover for other Patient Pathway Assistants to ensure a consistentand effective administration service is maintained at all times
Main duties of the job
Support the delivery of administrative processes along the other patient pathway coordinatorsto ensure the patient's journey is managed efficiently, smoothly and in accordance with targets and agreed timescales in Fracture clinic (T&O)Utilize computerized tracking systems to locate case notes and investigation resultsEnsure patient information is maintained and updated on the appropriate patient informationsystemRe-arrange/book patient appointments as requiredSupport the Patient Pathway Co-ordinator/Administrator to set up, review and adjust clinics inliaison with appropriate clinicians to ensure they meet the demands and expectations ofpatients and other stakeholdersSupport the Patient Pathway Co-ordinators/Administrator, Divisional Managers and Cliniciansin co-ordinating clinic capacity including liaising with patients etc. in relation to cliniccancellations and rebookingsParticipate in the induction of new Administration staff within core team and across the Trust and functions within roleProvide cross-cover for other Patient Pathway Assistants to ensure a consistent and effectiveadministration service is always maintained.
About us
Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.
We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.
From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.
We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.
Details Date posted
10 July 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,625 a year Per Annum (Pro Rata for Part Time)
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
390-SUR-BA-5125-A
Job locations
Basildon
Basildon
SS16 5NL
Job description Job responsibilities
Are you ready to deal directly with members of the public and highly sensitive and confidential patient information, then we want to hear from you?
Please see the attached JD for further details of this exciting role.
Job description Job responsibilities
Are you ready to deal directly with members of the public and highly sensitive and confidential patient information, then we want to hear from you?
Please see the attached JD for further details of this exciting role.
Person Specification Experience Essential
* Experience of working in a hospital environment
* Experience in working in a busy reception or back office
* Experience of using Electronic Patient Record System (EPR)
Desirable
* Experience of working in a high-pressure environment
* Experience of working in an endoscopy department
Qualifications Essential
* Educated to GCSE standard including maths and English or equivalent
Job Skills Essential
* Computer Literate
* Able to work as part of a team
Person Specification Experience Essential
* Experience of working in a hospital environment
* Experience in working in a busy reception or back office
* Experience of using Electronic Patient Record System (EPR)
Desirable
* Experience of working in a high-pressure environment
* Experience of working in an endoscopy department
Qualifications Essential
* Educated to GCSE standard including maths and English or equivalent
Job Skills Essential
* Computer Literate
* Able to work as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
Mid and South Essex NHS Foundation Trust
Address
Basildon
Basildon
SS16 5NL
Employer's website
https://www.mse.nhs.uk (Opens in a new tab)
Employer details Employer name
Mid and South Essex NHS Foundation Trust
Address
Basildon
Basildon
SS16 5NL
Employer's website
https://www.mse.nhs.uk (Opens in a new tab)
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