Summary What you'll do As a Home Ownership Support Officer, you'll play a key role in the Home Ownership Support Team, delivering great outcomes for our residents and the wider organisation. Reporting into the Resale and Staircasing Officer, you'll be an expert in Shared Ownership resales and staircasing, independently progressing a caseload of sales to the point of legal instruction or completion all the while helping us deliver on our customer strategy, particularly our commitment to helping our customers live well in their homes. We support flexible working arrangements that foster collaboration, combined with the power of in-person interactions. For this role, we'd expect you to be in the office or out and about with customers for at least three days a week to ensure we're at our prime, crafting exceptional customer experiences and achieving outstanding business outcomes. You'll also be integral to the customer onboarding experience, creating and amending customer accounts on completion of their transactions with us. Supporting operations and our customers by making sure that new accounts are set up, amended, and closed as needed, including the amendments of rents and ground rents. Effectively listing homes for sale, accurately and quickly, working with customers to maximise their chances of success, competently vetting leads and assessing eligibility in line with regulatory requirements. Effective IT skills including basic/intermediate MS Office skills. Excellent spoken and written English with the ability to analyse data and produce written reports. Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Generous pension scheme Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salary This role is internally known as "Home Ownership Support Officer" All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .