Citrus Recruit are excited to be recruiting for Operations Coordinator for a growing company based near to Caerphilly.
You will be playing a key role with supporting the wider departments with administration duties, booking in field service visits and dealing directly with customers.
This client started as a family run business and has now grown to over 70. There are progression opportunities if you would like it and the opportunity to be part of a fantastic culture with lots of team events.
This is an office based role where you will be working in the office Monday to Friday.
Responsibilities & day to day duties
As an Operations Coordinator, you will be responsible for:
1. Provide administrative support to the Service Manager, coordinating field service visit bookings and call-outs
2. Manage engineers' calendars using bespoke client service management software
3. Take ownership of key account management, ensuring excellent service and communication
4. Attend client meetings (weekly, monthly, and annually) to support contract reviews as required
5. Liaise effectively with Project Managers, the Contracts Manager, and subcontractors to support small works and projects
6. Handle incoming telephone calls, respond to client queries, and manage messages or requests promptly and professionally
7. Deliver administrative support across services, work...