Location: Surbiton, Surrey S alary: £29,750 benefits Working hours: 08:00-17:00, Monday to Friday Benefits: 25 days holidays Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning& Development opportunities, Paid Volunteering Days, plus many more. About EMCOR UK: At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business. Role overview: As a Service Delivery Coordinator you will be the ‘point of contact’ for EMCOR UK on a high profile contract, receiving calls via the helpdesk, providing administrative support to the wider operational and non-operational areas of the business. What you'll do: Provide a first line contact for internal and external customers/contractors. Manage client platform to ensure the clients issue is dealt with effectively, taking ownership of jobs that you have logged. Ensure attendance info is communicated to the customer and engineer ahead of visits. Ensure that job packs within your area are complete and ready for billing. Changing status on open jobs, chasing subcontractor for both delivery dates for parts and service completion sheets and updating customers as required. Liaising with clients to escalate out of line incidents. Ensuring EMCOR UK meets contractual KPI’s and SLA’s. Raise Purchase Orders as and when required. Monitor emails and respond accordingly to queries and client requests. Coordinate faults, schedule to engineers, communicate with customers. Review all paperwork received from engineers and raise follow on or new jobs for any sheets for further action. Other duties as requested by the Management Team within reason to suit the changing needs of the business. Person Specification Who you'll be: Experience within administration and/or customer services Proven experience of delivering excellent customer care and service Enthusiasm and commitment to learn about and get involved in the department’s activities administration Ability to prioritise workload, to work under pressure with a high level of organisational proficiency and initiative Strong computer skills with competency in Microsoft Office and database packages Good attention to detail and ability to follow department procedures Good numeracy skills, ability to process invoices accurately and efficiently communication skills The ability to deal tactfully, calmly and effectively with a wide range of people from within and outside the organisation Excellent telephone manner, common sense and the ability to communicate effectively at all levels Ability to write clear, informative, customer focused letters in a style appropriate to the reader Ability to work effectively as part of a team. At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work. Benefits Industry leading maternity & paternity policies Refer a friend scheme – worth £500 per referral GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining Extensive learning & development opportunities, including opportunities for progression Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover Bike To Work Scheme Health cash plan - Benefits covered include optical, physiotherapy and a health & wellbeing Dental scheme Access to health assessments Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries