Job Title: Regional Care Manager
Location: Home based but with extensive travel around the Kent & Surrey area, regions are approximately 90 minutes drive from your home location as a maximum. Head office location in Tonbridge, Kent with some office working required to attend monthly meetings and conduct carer interviews.
Job Type: Full-time
Reporting to: Registered Manager
Salary: Starting at £32,000+ (depending on experience)
Requirement: Clean UK drivers’ licence and own car
About us: Consultus Care and Nursing is a live-in care provider, for over 60 years we have been a trusted nationwide provider of exceptional live-in care and nursing care at home. We have a reputation for providing high-quality homecare, our established service is highly rated by clients who we enable to live well in the comfort of their own homes. Our diverse range of live in care services ensure that individuals can remain in their homes throughout their later years, eliminating the need to ever move into a care or nursing home, providing reassurance and peace of mind. We are very proud of the quality of the care we provide and are rated ‘Good’ by the Care Quality Commission (CQC) and is highly rated by our clients.
We are focused on further growing our regulated Managed Care Service and are looking for an established and experienced Regional Care Manager to join our growing team.
Job Summary
There are three dimensions to the role; ensuring high standards of care and exceptional service are delivered to our existing clients and their families. Supporting new client business as well as retention and management of our care teams in the region.
Existing clients
* Responsible for the operational management of our live-in care services to clients living in the Kent and Surrey surrounding areas, ensuring high standards of care are always delivered
* Conduct regular reviews of care services in our client’s home in line with company policy and regulatory requirements, ensuring care plans are up-to-date, and clients’, their families and our carers have the support they need
* Regularly audit care services to monitor quality and maintain high standards of care delivery. Address any areas for improvement to ensure regulatory compliance
* Ensure carers are on-boarded effectively in their placements and are equipped with the skills and knowledge to provide the care needed
* Build and maintain strong relationships with key stakeholders, including clients, families, and other healthcare professionals, to ensure the needs and expectations of our clients are met
* Liaise with clients and their families regularly to obtain feedback and ensure they are happy with the level of service provided. Encourage families to complete positive online reviews
* Address and resolve any client concerns or complaints, ensuring a high level of client satisfaction
* Ensure effective and efficient administration of care packages, communicating effectively with the central team
1.
New clients
* Working closely with the central sales team, conduct new business assessments when needed, with a focus on providing families with all the support they need to make a positive decision to use our service
* Provide feedback on assessments to the sales team, liaising with them to ensure all assessments are followed up in a timely manner
* Develop detailed care plans that reflect a person’s holistic needs
* Working closely with the central team identify and match the most appropriate care team to meet an individual clients’ needs
* Working closely with the sales and marketing team promote the company’s reputation within the community, actively seeking opportunities for growth and partnerships
2.
Care team management
* Provide strong supervision and management of carers in your region, ensuring they have the guidance, support, and resources needed to deliver exceptional care services
* Conduct regular performance reviews and set clear objectives for carers, aligned with company goals
* Foster a positive and collaborative work environment across the region, encouraging teamwork and professional development
* Work closely with HR to recruit, train, and retain high-quality carers across the region
* Ensure all staff within the region are up to date with mandatory training and have the skills necessary to deliver high standards of care
* Carry out investigations and disciplinary procedures with carers when needed
* Host virtual carer drop-in sessions on Teams to offer a safe space for carers to discuss their experiences and answer any questions they may have
3.
Key Performance Indicators (KPIs)
* Achievement of regional quality targets
* Client satisfaction scores
* Client retention
* Staff retention, recruitment, and training compliance.
* Assessment to service start conversion
4.
Qualifications and Experience
* Level 3 in Health and Social care is desirable but not essential
* Experience as a regional care manager/consultant within the care sector is required.
* A strong understanding of the regulatory environment and Care Quality Commission (CQC) requirements and guidance.
5.
Skills and competencies
* Ability to make decisions using professional expertise
* Ability to work effectively independently and as part of a team.
* Excellent time management skills
* Strong IT skills with a proficiency in Microsoft applications
* Exceptional communication and interpersonal skills
* Ability to influence and build and maintain strong relationships
* Highly organised with a strong attention to detail
* Professional and diligent attitude
6.
Personal attributes
* Positive
* Kind
* Caring
* Empathetic
* Patient
* Confident
* Diligent
* Team player
7.
Pay and benefits
* Salary from £32,000+ depending on experience
* Holiday 4 weeks increasing to 5 weeks, after 2 years of service
* Bupa Cash Plan Health Insurance Scheme
* Workplace pension
* Performance bonus payments after 2 years of service
* On call enhanced pay for out of hours working
8.
It is essential for this role that you have a clean UK drivers’ licence and your own vehicle.
Job Type: Full-time
Pay: From £32,000.00 per year
Additional pay:
* Bonus scheme
9.
Benefits:
* Company pension
* Cycle to work scheme
* Free parking
* On-site parking
* Referral programme
* Sick pay
10.
Schedule:
* Monday to Friday
Work Location: On the road