Location: Various Locations Accross North Lanarkshire, ML1 1AB
Salary: £24,825 - £25,098 per year pro rata
Contract Type: Supply/Casual/Relief
Position Type: Supply/Casual/Relief
Exciting opportunities have arisen to join our teams at Airdrie Town Hall and various location throughout North Lanarkshire providing front of house support to arts and entertainment events.
We are seeking enthusiastic individuals to assist the management team to provide excellent frontline customer care and safety at events and shows offering a full range of events including theatrical shows, conference events, award ceremonies, rock/pop concerts, pantomime, etc.
Based at Airdrie Town Hall and various location throughout North Lanarkshire, the post holder(s) will be responsible to the Customer Service Manager.
Reporting to the Front of House Supervisor your main duties will including providing excellent customer care, involving but not limited to ensuring public safety, dealing with customer enquiries, ticket sales, sale of merchandise etc. On the job training will be provided.
You should have previous customer service experience. You should also have excellent communication and organisational skills as well as being able to work on your own initiative and also as part of a team.
These are casual roles with no fixed hours or working pattern but applicants should be willing to work daytime, evenings, weekends and public holidays and also be willing to attend training sessions.
Working here at North Lanarkshire Council
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.
*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.
We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.
The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.
Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.
The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
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