The Vice President of Global Process Excellence is a senior leader within Reckitt's Global Business Services (GBS) organization. This role is responsible for architecting, stewarding, and continuously improving end‑to‑end global business processes that enable the OneReckitt vision of standardized, digital‑first, and customer‑centered operations. This leader will oversee a portfolio of Global Process Owners (GPOs) across core enterprise processes such as Order to Cash, Source to Settle, and Experience, and will also lead GBS Labs—a virtual and physical environment dedicated to diagnosing and redesigning broken or inefficient processes. The VP acts as the chief internal consultant for business process transformation, driving measurable business outcomes, fostering global collaboration, and embedding a culture of continuous improvement.
Responsibilities
* Global Process Strategy & Governance: set the global vision, strategy, and performance objectives for all end‑to‑end process domains within GBS.
* Champion process ownership and process thinking across functions, geographies, and leadership levels.
* Leadership of Global Process Owners (GPOs): lead and develop a team of GPOs responsible for the design, performance, and continuous improvement of global processes.
* End‑to‑End Outcome Performance & Global Process governance: serve as enterprise lead alongside GPOs for outcome performance.
* Oversee the development of standardized global process blueprints.
* Drive measurable business outcomes and foster a culture of continuous improvement.
* Lead GBS Labs to diagnose and redesign broken or inefficient processes.
Qualifications
* Proven leadership experience managing global teams and process ownership.
* Strong background in change management, business model innovation, and resource optimisation.
* Excellent executive communication and inspirational leadership.
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