Automotive Technical Advisor
Uxbridge
£40k per annum
Hybrid - 3 days office 2 days WFH
I am currently working with a fantastic company based in the Uxbridge area who are seeking a new member for their Technical Support Team. This role would suit a candidate who has previous experience in providing vehicle diagnostics and is looking to make the transition into an office‑based role.
The role includes 25% direct customer interaction on the phones, 50% case management providing resolution for product, installation and application related queries and 25% direct installer interaction and coordinating cross‑business.
Responsibilities
* Resolve customer queries or escalations, manage updates on the system as required by the business and ensure departmental SLA's are achieved to drive continuous overall improvement of the customer experience.
* Identify underlying root causes of substandard installations and offer satisfactory resolutions for both customers and third‑party installers.
* Handle inbound/outbound calls and cases, following agreed processes within SLA, using the Salesforce case management system and recording all aspects of the customer interaction.
* Provide technical support to internal and external key stakeholders at all technical levels throughout, including third‑party installer channels.
* Establish and maintain professional relationships with all internal and external customers.
* Strive to exceed targets and consistently improve performance to achieve targets.
Qualifications
* A proven background in an automotive technical customer support role.
* Self‑starter with excellent interpersonal communication.
* Strong organisational skills with a “Can‑Do” attitude.
* Adaptability to change.
* Proven ability to meet tight deadlines and work under pressure.
* Good and clear communication skills, both written and spoken.
* Knowledge of vehicle telematics concepts.
* Competency with problem‑solving in a highly technical environment.
How to Apply
If this sounds like the role for you, don't wait – apply today with your up‑to‑date CV!
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Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.
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