Role: Service Coordinator Location: Birkenhead CH41 Hours: Full time, 8.30am to 5pm, 37.5 hours per week Salary: £28,000 An excellent opportunity has now arisen for a Service Coordinator to join our client’s successful team. Who are we? We are proud to be representing our client, a well-established and highly respected business based in Daventry. Specialising in providing technical services to a range of commercial and industrial clients, our client has built a strong reputation for delivering reliable, professional, and customer-focused solutions. Due to continued business growth, they are now looking to expand their office-based support team. Benefits: Competitive salary of £28,000 25 days holiday plus bank holidays Free on-site parking Friendly, supportive, and welcoming team environment Full training and ongoing professional development Modern, well-equipped office facilities Duties of a Service Coordinator: Coordinating and scheduling engineers to attend planned preventative maintenance (PPM), remedial works, and reactive callouts Acting as the first point of contact for customer queries via email and phone Managing and organising incoming work requests and allocating jobs efficiently Liaising with customers, taking details such as vehicle registration numbers and job-specific information Communicating with sub-contractors to arrange additional resources when required Handling approximately 80% of daily communication via email and 20% via telephone Maintaining accurate records on the internal system, ensuring all job details and updates are logged Supporting the wider office team with additional administrative tasks as required What we would like from you: Previous experience in a scheduling, coordination, or service administration role Excellent organisational and multitasking skills, with the ability to prioritise effectively Strong written and verbal communication skills Confident handling both email and phone-based enquiries A proactive, positive, and team-focused attitude Competent IT skills, including working knowledge of Microsoft Office applications If you are interested in this role, please apply below with your most recent CV. MKTEMP By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold your provided data. Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency/business. Your application will be considered in competition with others and we will contact you within 3 working days.