Join the RMG Family!
Are you ready to be part of one of the largest and most respected property management companies in the UK? With a portfolio that spans over 144,000 households, RMG is growing, and we want you to be a part of our exciting journey!
We are looking for enthusiastic Customer Service Advisors to join our supportive team in Northwich. As a vital member of our Customer Service Contact Centre, you will be the voice of RMG, helping our customers with their property and account queries.
Important Dates for Applicants
We’re thrilled to welcome new talent! Here are some key dates:
* Assessment Centres: Tuesday, 3rd September 2025
* Start Date: Monday, 15th September 2025
Please note: To ensure you get the most out of our comprehensive training, no holidays or appointments can be taken during your first month.
Your Role
As a Customer Service Advisor, you will:
* Respond to inbound customer queries via phone, email, WhatsApp, or online chat.
* Provide advice and solutions tailored to customer needs.
* Accurately record all transactions in our industry-leading system (Salesforce).
* Support various projects across the business.
Working Hours
Our Customer Service Centre operates 24/7, and your shift pattern will rotate every four weeks, including:
* 8 AM - 4 PM
* 9 AM - 5 PM
* 10 AM - 6 PM
* 12 PM - 8 PM
Every four weeks, you will work a weekend shift, with days off in lieu the week before and after.
About You
We’re looking for self-motivated individuals with a positive attitude. While previous customer service experience is a plus, it’s your skills and attitude that matter most. Here’s what we’re looking for:
* First-class customer service skills that come naturally to you!
* Excellent written and verbal communication skills.
* Ability to follow instructions quickly and accurately, with the confidence to ask questions.
* Strong organizational skills and the ability to meet deadlines.
Benefits
At RMG, we believe in rewarding our team. Here’s what you can expect:
* 27 days of holiday plus Bank Holidays.
* Free onsite parking.
* Potential to earn bonuses.
* A fantastic reward and recognition scheme for exceptional customer service.
* Career development opportunities to help you progress.
* Free Healthcare cashback plan for various treatments.
* Access to discounts and money-saving schemes.
* A comprehensive induction and training period to ensure your confidence when speaking with customers.
What's Next?
If you meet the criteria and are ready to take the next step in your career, we encourage you to apply! You’ll be redirected to our careers site where you can learn more about the role and submit your application.
Our Commitment to Safeguarding
At Places for People, safeguarding is everyone's responsibility. We are dedicated to creating safe communities for our customers and colleagues. Our recruitment process includes thorough pre-employment checks to promote a secure working environment.
By joining us, you will contribute to our safeguarding culture, following our policies and reporting any concerns to protect those in our communities.