The Business Operations Coordinator will play a key role in supporting the efficient and effective delivery of operational and compliance activities across Newmark. Working closely with the Senior Associate, Business Operations, and providing support to the Legal and Compliance Director, the successful candidate will help ensure that internal processes run smoothly and in alignment with the firm's strategic objectives.
This varied and dynamic role offers exposure across business operations, legal and compliance, providing an excellent platform for career development within a professional services environment.
Main Responsibilities
* Take ownership of day-to-day operational processes within the Legal, Operations and Risk department, ensuring smooth delivery of activities.
* Act as a first point of contact for operational and compliance queries, resolving routine matters and escalating complex issues when necessary.
* Support departmental management tasks, including team coordination, resource planning, and tracking actions against business objectives.
* Administer supplier contracts and renewals, coordinating with internal stakeholders to ensure timely review and escalation where required.
* Monitor internal policies and procedures, ensuring they are regularly reviewed, revised, and renewed in line with regulatory changes and business needs.
* Monitor and maintain compliance registers, including gifts and hospitality, claims and complaints, and data privacy queries.
* Coordinate insurance renewals, maintain accurate documentation, and assist with insurance-related queries.
* Liaising with regulatory bodies and maintain accurate records and documentation to support audit readiness and regulatory reporting.
* Coordinate meetings, prepare agendas, take minutes, and track follow-up actions across business and compliance functions.
* Prepare reports, presentations, and management information for senior stakeholders.
* Identify and implement opportunities for process improvement, enhancing efficiency and effectiveness across the business.
Qualifications and Skills
* Experience in an operations, compliance, or business support role within professional services, property, or a corporate environment.
* Strong organisational and project coordination skills, with the ability to manage multiple priorities and deadlines.
* Understanding of compliance monitoring processes, regulatory obligations, or risk management (experience maintaining registers and reporting is advantageous).
* Excellent written and verbal communication skills, with confidence engaging stakeholders at all levels.
* Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), with the ability to analyse and present information effectively.
* Strong attention to detail and accuracy, with the ability to take ownership of compliance and operational responsibilities.
* Ability to work independently, use initiative, and manage tasks with minimal supervision.
* Interest in business operations or compliance as part of a longer-term career path.
About you
* Professional, dependable, and solutions-focused.
* Proactive self-starter with strong problem-solving skills.
* Collaborative team player with excellent interpersonal skills.
* Flexible and adaptable, able to manage changing priorities effectively.
* Committed to continuous improvement and personal development.
Salary & benefits
* Salary: competitive based on market and professional experience
* 26 days' holiday per year, plus Bank Holidays and extra days at Christmas and New Year
* Pension – We match your contributions up to 8% (after initial probationary period)
* 26 weeks full maternity pay
* 6 weeks full paternity pay
* Private Medical Insurance with Vitality
* 1 paid volunteering day per year to help give back to our local communities
* Performance related staff profit share scheme
* Wellbeing allowance which can be used for either physical or mental wellbeing activities
* Critical Illness Cover - Employee paid scheme offered at a competitive rate through Aviva
* Dental Insurance (self-funded) - access to employee-paid dental care at competitive rates
* Interest Free Season Ticket Loan
* Interest Free Rental Deposit Loan
* Group income protection scheme