Accelero Knutsford, England, United Kingdom
Customer Support Specialist
Accelero Knutsford, England, United Kingdom
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This range is provided by Accelero. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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Your favourite Embedded Software Recruiter - Becca.Owen@accelerogroup.co.uk
Customer Support Specialist
Knutsford | Full-time, Fully on site | 2 pm - 10 pm | NO WEEKENDS!
Are you passionate about delivering customer service? Do you thrive on solving problems? Join an established yet growing company as our Customer Support Specialist and be the first point of contact for customer inquiries!
What You’ll Be Doing:
* Be the main contact for customer questions, requests, and simple troubleshooting via phone, email, or chat.
* Record, track, and escalate issues according to company processes and deadlines.
* Always communicate professionally, with empathy and efficiency.
* Help improve processes by spotting patterns and suggesting better ways of working.
What We’re Looking For:
* 1+ years of customer support or service experience
* Strong written and verbal communication skills (English)
* Strong phone experience - comfortable speaking to customers over the phone
Ready to apply or want to learn more? Drop us a message or apply directly via LinkedIn
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Technology, Information and Media
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