Salary: £45,000 - 50,000 per year Requirements: Strong IT support background (ideally up to 3rd line) Leadership experience or readiness to step into management Strong understanding of SLAs, KPIs, and service management Confident handling escalations and complex issues Ability to balance technical and managerial responsibilities Proficiency in Microsoft 365 & Intune Strong Azure experience Knowledge of servers and virtual machines Experience with backups and networking Responsibilities: Lead and develop a team of 5 IT Engineers Oversee IT support operations and helpdesk performance Manage escalations up to 3rd line Monitor and improve SLAs and KPIs Support IT projects and system upgrades Maintain documentation and improve processes Align IT services with business needs Technologies: Azure Support Microsoft 365 Office 365 Cloud More: We are a well-established organization located in Macclesfield, offering a hybrid working model. Our IT Manager role provides an excellent opportunity for experienced managers, IT leads, or senior engineers looking to advance within a supportive environment. Along with a competitive salary of up to £50,000, we offer 25 days of annual leave plus 8 bank holidays, paid training and development, a travel subsidy, life assurance, an enhanced pension, and regular company social events. We prioritize clear career progression and value a team-oriented culture. last updated 12 week of 2026