METERING SERVICE ADVISOR
Carbon60 are looking to recruit a Metering Service Advisor to work for a large utilities company based in Cardiff.
ROLE: Metering Service Advisor
SALARY: £14.79 p/h, circa £28,400 per annum (PAYE)
JOB TYPE: 3 months with extension likely
LOCATION: Pontprennau, Cardiff Gate (CF23)
HOURS: Full time, 37 hours, Monday to Friday
WORKING PATTERN: Hybrid working - currently 2 days in the office and 3 days at home. This is NOT a fully remote position.
THE ROLE:
Enter meter readings accurately into internal systems.
Work extensively with spreadsheets to manage and analyse data.
Support efforts to improve metering performance metrics.
Handle technical and flow-based processes involving communication with third parties.
Send and track data flows related to metering queries.
Make outbound calls to customers and third parties to resolve issues.
Respond to inbound customer queries as required.
Collaborate with internal teams to ensure data accuracy and timely query resolution.
THE SUCCESSFUL CANDIDATE:
Utilities background is desirable.
Excellent phone manner and good working knowledge of Microsoft Office packages, (Word and Excel) is essential.
Previous experience of working within a Customer Service environment.
Strong analytical and problem-solving abilities.
Excellent verbal and written communication skills.
Training will be provided.
Application by CV or call Paloma Lopez at Carbon60 on (phone number removed).
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy