Annual wage £17,599.00 Initial annual salary of£17,599. Providing you meet all the criteria this will increase to £19,554 after nine months and again on completion to £20,336. Working week Monday to Friday, 8.30am - 5.00pm/17.00. Occasional shifts working 12.00pm - 8.00pm, and Saturdays 9.00am - 1.00pm) Total hours per week: 37.5 Expected duration 18 Months Possible start date 02 Sep 2024 Date posted 23 Feb 2024 Apprenticeship level Advanced Level 3 (A level) Reference number VAC1000225337 Positions 18 available What you will do in your working day The role of a Claims Handler is to continually ensure that all claims are progressing efficiently and managed through their lifecycle. You will gain an awareness of all aspects of the Motor Claim, and responsibilities may include: First Notification of Loss – taking down details of the accident, with attention to detail and accuracy being key Repair Management – communicating with repairers and updating the client with their current position Claims Management – taking action to ensure the claim is continually progressing The loss recovery process – claiming back costs from the at-fault party Third-party claims – assisting non-fault drivers with the damage caused by our client You will gain an awareness of fraud, claims costs and reserves along with the importance of accuracy. You will need to have confident telephone skills with a strong focus on operational targets. The training you will be getting You will work towards: Insurance Practitioner Level 3 Apprenticeship Standard Certificate in Insurance (CII) The programme will consist of the following: A fully and part funded learning and development programme that includes the Cert CII Develop the knowledge, skills and behaviours of successful Insurance Practitioners Role-specific routes are to tailor the apprenticeship to the job role: Claims Handler/Loss Adjuster Assistant Underwriter Junior Broker Free CII membership for non-members through the CII Aspire Apprenticeship Programme Includes the CII study books and exam entries Resit costs for CII exams and End-Point-Assessment will be covered by the employer Fortnightly workshops for each CII exam All workshops recorded and available on-demand Interactive chat, forums and class notebooks for real time support and assistance from experienced and qualified insurance professionals Exam tips, tricks, and strategies Regular tutorials and assessments with your dedicated trainer What to expect at the end of your apprenticeship This apprenticeship opportunity is only the start of your career After successfully completing an FMG apprenticeship, you will continue to receive training and support with the prospect of growing your career with FMG The sky is the limit for those who are dedicated, apply effort, have the right attitude and are willing to learn Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Team working Qualifications GCSE or equivalent English (Grade C/4) Essential GCSE or equivalent Maths (Grade C/4) Essential