Join a respected, Northampton-based insurance broker renowned for providing tailored motor and home insurance solutions to an affluent client base. This role focuses on renewals, client retention, and relationship management, combining professionalism, sales through service, and attention to detail. You'll play a key role in supporting loyal clients, ensuring they receive the best advice at renewal, and identifying opportunities for cross-selling and portfolio growth. Your Responsibilities: - Manage inbound and outbound calls with existing clients in a professional, engaging manner. - Provide tailored advice based on each client's individual circumstances and insurance needs. - Handle renewals, mid-term adjustments, and documentation accurately using Acturis. - Negotiate renewal terms with both clients and insurers to secure competitive outcomes. - Build and nurture strong relationships with clients, insurers, and introducers. - Identify and act upon cross-selling opportunities to support business growth. - Maintain full compliance with FCA regulations and company procedures. - Support colleagues and contribute positively to a high-performing team culture. What You'll Bring: - Previously worked as a Insurance Executive, Insurance Broker, Insurance Consultant, Insurance Sales Executive or in a similar role. - At least 12 months' experience in motor and/or home insurance. - Experience in renewals, retention, or customer relationship management. - Background in motor or home insurance (personal lines). - Understanding of FCA regulatory requirements. - CII qualification (or willingness to work towards it) - A "sales through service" mindset rather than hard selling. - Proven ability to communicate clearly and confidently, both verbally and in writing. - Strong negotiation and customer service skills. What's On Offer - Starting salary £30,000 performance-related bonuses. - 28 days' annual leave, rising with service. - Subsidised private healthcare. - Discounts on insurance products. - Loyalty and referral bonuses. - Regular social and team-building events. - Onsite parking and excellent local facilities. - Financial support for CII qualifications and ongoing professional development. This is an excellent opportunity to join a respected broker and build a rewarding career in client management. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us. Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.