Job Description
Service Co-Ordinator
Pitstone (LU7)
Days (Monday - Friday)
Up To £35,000
We're looking for a motivated and organised Service Administrator to join our busy Milton Keynes team. In this role, you'll take ownership of spare parts administration, ensuring our customers and engineers receive the support and service they need to keep operations running smoothly.
Key Responsibilities:
* Update, organise and plan customer service contracts keeping clear records
* Lease directly with Customers to book in services, Breakdowns and Engineer site visits
* Book any hotels required
* Make out job numbers, picking list, service check sheets
* Pick service parts, package and ship to site
* Take control of jobs sheets after service / site visit.
* Assign job sheet for any parts that need to be identified
* Invoice Job sheet
* Quote parts
* Order Parts required - Coordinate parts delivery date with engineer to fit parts if required
* Montor stock level, particular stock level of service parts.
* Process Customer training Certificates
* Identify new opportunities for service contracts with customers.
* SAP experience preferred but not essential.
About You:
* Strong customer focus with proven customer service experience
* Excellent communication skills - both written and verbal
* A confident problem solver with the ability to multitask effectively
* Experience working in a performance-driven environment (SLAs/KPIs)
* Ability to remain calm and organised under pressure
* High attention to detail and strong organisational skills
* A team player who enjoys collaborating with others
* Proficient in Microsoft Office, particularly Excel
* Experienced user of SAP and CRM systems
What We Offer:
* Competitive salary up to £35,000
* Monday-Friday working hours (no weekends!)
* Supportive, team-focused environment
* Opportunities for training and career progression
In return for your commitment my client offers a stable and secure career for a technically motivated engineer. If you feel this is of interest, please send your CV directly to Thomas Barkes at or call for a confidential discussion on .