Job Overview
The Ward Clerk provides essential administrative and reception support to ensure smooth patient flow within the ward.
Key Responsibilities
* Act as the first point of contact at the ward reception for patients, visitors, and staff.
* Answer telephone calls, manage queries, transfer calls, and take messages.
* Maintain accurate patient administration systems, including admissions, discharges, transfers, and referrals.
* Manage and file patient case notes and liaise with health records.Keep admission and discharge books and daily ward lists up to date.
* Welcome visitors and provide ward information leaflets.
* Handle patient property and valuables, including liaising with Bereavement Services and Security.
* Sort and distribute correspondence and post within the ward.
* Maintain the notes trolley and ensure it is stocked and clean for ward rounds.
* Report maintenance issues to the Trust's works department.
* Attend ward meetings and take minutes when required.
* Book patient transport for discharge and ensure criteria are met.
* Request follow-up appointments and ensure discharge summaries are completed within 24 hours.
* Participate in daily whiteboard meetings and update patient data regularly.
* Order stock and manage supplies according to Trust finance procedures.
* Handle sensitive information confidentially and assist distressed service users calmly.
* Cover other wards or areas as needed and undertake any other duties appropriate to the grade.
Qualifications and Requirements
* Current right to work in the UK, subject to verification.
* Qualification of the eligibility sponsorship criteria.
* Candidates are responsible for covering the cost of their own DBS check if required: £21.50 for a Standard DBS check, recoverable from the first pay, or £49.50 for an Enhanced DBS check, divided and recoverable over the initial two pay periods.
* Applicants must be able to work independently and manage multiple tasks under pressure.
* Excellent IT and administrative skills, a good telephone manner, and the ability to handle sensitive information confidentially.
Working Hours
This role is offered on a part time basis of 18.75 hours per week.
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