Job Description - Dial a Ride Driver (047818)
Organisation
Job
Customer Care
Position Type - Full Time
Please note:
Applying for this role means you have read and understood this advert and any associated links.
This recruitment campaign aims to recruit for several permanent positions and to build a waitlist.
Due to high expected response, we reserve the right to close the campaign once a suitable applicant pool is reached, potentially before the closing date.
Salary: The starting salary is £33,180 for Monday to Friday daytime drivers and £39,953 for rostered drivers working shifts that include late finishes and weekends. Incremental raises occur after probation and three years of service.
The training salary is a flat rate of £31,134.
Closing date for applications: 23:59 hrs Sunday, 11th May 2025.
About Us
Dial-a-Ride is vital for many vulnerable Londoners, assisting disabled and elderly passengers unable to use standard public transport. Since 1980, it has served nearly 40,000 members, making around 0.6 million journeys annually. Typical destinations include supermarkets, bingo halls, clubs, and visiting friends and family.
As a Dial-a-Ride Driver Attendant, you will transport passengers safely and courteously, assist those with mobility challenges, secure mobility aids, and help with personal effects. The service is multi-occupancy, requiring appropriate passenger positioning and vehicle configuration to meet diverse needs.
We seek enthusiastic, flexible, and motivated individuals. This role is rewarding and community-oriented, requiring good communication, empathy, and engagement with passengers.
This short video offers insight into the role of a Driver Attendant, highlighting the importance of empathy and understanding mobility issues.
Skills, Knowledge & Experience
For detailed responsibilities and role requirements, please click the link below:
Ensure your CV and cover letter reflect these requirements. Shortlisting will be based on answers to pre-screening questions and your application documents.
Eligibility:
* Hold a full, clean D1 driving licence (or no more than 3 points), be over 21, with at least 2 years driving experience (desirable), or be willing to undergo D1 training.
* Be energetic and able to work independently and within a team.
* All successful applicants will undergo an Enhanced DBS check, medical examination, fitness assessment, drug & alcohol testing, and reference checks.
Shift Patterns
Peak Hours: Five shifts per week, Monday to Friday, 08:00-18:00, with slight variation possible.
All Hours: Usually five shifts per week, sometimes four, with guaranteed 36 hours. Shifts are scheduled between 06:00-00:00, mostly 07:00-18:00.
Locations include Woodford, Palmers Green, North Wembley, Wimbledon, and Elephant & Castle depots. Flexibility for location is required, and candidates may be placed on a waitlist based on location preferences.
Training and Accreditation
Extensive City & Guilds Accreditation, including In the Zone – Hazard Perception.
Application Process
Submit a CV and a two-page cover letter in Microsoft Word format. Incomplete applications will not be processed.
As part of our inclusive recruitment, personal data will be anonymized to prevent discrimination.
Assessment Process
The process includes four stages: online application, CV and cover letter screening, assessment centre (competency interview), and physical capabilities test (PCT).
Produce your driving licence and ID at the assessment. The PCT involves pushing a weighted mannequin to simulate daily tasks.
Assessment Event
Ensure your contact details are current. Book early for assessment slots; failure to attend may result in withdrawal.
Timetable and Candidate Charter
The campaign follows a strict timetable. Download and review the Candidate Charter before applying.
Adjustments and Cancellation
Notify us at least 48 hours in advance for reasonable adjustments. Cancel at least 48 hours before the assessment to avoid withdrawal.
Outcomes and Employment
Results are provided 10-14 days post-assessment. Successful candidates must pass all checks and assessments before employment begins, which includes training lasting 4-6 weeks with a training salary.
Location and Contact
Assignments depend on business needs, primarily in North and West London. Contact the recruitment team at 0203 005 1680 or HighVolumeCampaigns@tfl.gov.uk for inquiries.
Benefits and Inclusion
Benefits include pension, free travel, rail reimbursement, generous leave, cycle schemes, and discounts. We promote equality, diversity, and inclusion, guaranteeing interviews for disabled candidates meeting essential criteria, and anonymizing applications to promote fairness.
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