General Manager – Birmingham – £55k
We’re looking for an exceptional General Manager to lead operations at a brilliant Build to Rent community in Birmingham. As the senior on‑site leader, you’ll oversee all aspects of operations, including leasing, maintenance, resident experience, and quality standards – ensuring an outstanding living environment for every resident.
This is an exciting opportunity for a motivated, hands‑on leader with a passion for people, service excellence, and community building. You’ll manage a high‑performing on‑site team, deliver commercial success, and champion the brand values that make our neighbourhoods the best places to live, work, and play.
Key Responsibilities
Resident Experience & Customer Service
* Lead the delivery of exceptional customer service and resident engagement.
* Manage all on‑site operations to meet service level agreements (SLAs) and key performance indicators (KPIs).
* Build strong local partnerships and identify opportunities to enhance community life.
* Oversee resident communications, feedback, and complaint resolution within agreed timelines.
* Plan and deliver resident events and engagement activities within budget.
Team Leadership
* Lead, coach, and motivate the on‑site teams including leasing, maintenance, resident experience, and quality management.
* Drive performance through regular one‑to‑ones, appraisals, and clear objectives.
* Support recruitment, onboarding, and continuous development in collaboration with central HR.
* Foster a culture of accountability, collaboration, and enthusiasm across the team.
Operations & Compliance
* Ensure full compliance with Health & Safety, fire strategy, and statutory requirements.
* Manage suppliers and contractors to deliver safe, high‑quality service in line with company standards.
* Conduct regular site inspections and implement action plans to maintain exceptional presentation and operational quality.
* Lead emergency preparedness procedures and ensure accurate incident reporting.
* Lead on‑site budgeting, cost management, and reporting.
* Meet income, leasing, and expenditure targets.
* Identify opportunities to enhance revenue and reduce costs without compromising service quality.
* Produce regular performance reports for the central operations team.
Marketing & Leasing
* Collaborate with marketing teams to drive leasing performance and minimise voids.
* Monitor local market conditions and competitor activity to inform pricing and marketing strategies.
* Support viewings, lease‑up activity, and market rent assessments.
* Oversee the quality and readiness of apartments for resident move‑in and end‑of‑tenancy.
* Manage social media and digital resident platforms to ensure relevant, engaging content.
About You
You’re a natural leader who thrives in a fast‑paced, service‑driven environment.
You’ll Bring
* Proven experience in residential property, hospitality, or build‑to‑rent operations.
* Strong people management and leadership skills.
* Excellent financial and commercial awareness, with experience managing budgets and targets.
* Deep understanding of customer service principles and community engagement.
* Excellent organisational, analytical, and communication skills.
* Confidence with IT systems and Microsoft Office (Excel, Word, Outlook).
* A proactive, positive, and solutions‑focused mindset with high attention to detail.
How To Apply
Please get in touch with Katie Altoft at katie@onepropertyrecruitment.co.uk.
Reach out to Katie directly at the same email for other opportunities in BTR, PBSA, AST Lettings or Co‑Living.
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