Job Description
Tanium Infrastructure Engineer - Remote / Milton Keynes - Umbrella
Our client, a leading global Insurance firm, are currently looking to hire a Tanium Engineer to join the team on a hybrid working basis with the client office based in Milton Keynes
(HYBRID WORKING )
In this role you will form part of a distributed, global infrastructure team that is responsible for the continued availability and support of a hybrid on-premise and cloud infrastructure. Specifically, working within IT infrastructure support, providing support for Cloud and Data Centre infrastructure by drawing upon their wealth of practical and technical experience.
Key Responsibilities
* Develop strong relationships with the Business Units
* Respond to the Business Units' requirements as appropriate
* Support the business units with their use of the IT systems
* Behave with all clients (both internal and external) fairly and ethically with excellent customer service
* Take ownership of issues and provide updates to users on outstanding issues.
* Ensure up to date records are maintained at all times on the systems
* Interpret instructions and issues arising, and then implement actions according to policies and procedures
* Providing escalation support to the IT Service Desk
* Ensuring all changes to production services are subject to change control
* Producing and update documentation to improve the efficiency and effectiveness of systems
* Conducting root cause analysis following unplanned disruptions to improve system availability
* Conduct Problem Management of repeat incidents affecting business services
* Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues
* Strong analytical, problem solving and decision making skills
Skills and Attributes
* Extensive experience working with Tanium and Powershell
* Extensive experience working with Intune, relating to Autopilot, Configuration Profiles, Apps
* Extensive experience working with SCCM, Software Updates and application packaging.
* Demonstrate extensive experience working as a cloud/infrastructure engineer/senior engineer or in similar IT roles.
* Extensive experience working with common Microsoft technologies such as patch management, mobile device management and monitoring systems.
* Extensive experience working with Windows desktop, including all levels of troubleshooting.
* Extensive experience working with cloud, server, desktop, network and telephony providers.
* Good knowledge of IT security practices and the implementation of tools that provide MFA, DLP, proxy services, encryption, event logging and alerting.
* Demonstrate examples of similar successful positions in the past.
* Be highly collaborative with the current team, management structure and business leaders.
* Demonstrate a very high level of customer service and empathy to the customer issues.
* Worked in the insurance or financial services sector previously.
* Demonstrate a 'Can-Do' attitude.
* Be an excellent all-round communicator through verbal and written communication, possibly multi-lingual.
Please apply!
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.